At a Glance
- Tasks: Provide on-site technical support and deploy new devices for a major tech transformation.
- Company: Join a fast-growing group of leading regional law firms in the UK.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Potential for permanent position and exposure to enterprise-level infrastructure.
- Why this job: Be part of an exciting tech transformation and make a real impact in the legal sector.
- Qualifications: Experience in IT support, M365 knowledge, and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Deskside Engineer 6mth FTC
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Lawfront is a fast‑growing, PE‑backed group of seven leading regional law firms.
We are in the midst of one of the most significant technology transformation programmes in the UK legal sector consolidating our entire technology estate onto a unified platform through Programme Drive.
As a result we are looking to recruit a Deskside Engineer to provide dedicated on-site support to the Drive Programme team on a 6month FTC with the potential to go permanent.
The role
An experienced deskside engineer with M365 skills, embedded within the Drive Programme to provide dedicated on-site technical support to the programme team, deploying new devices to support the Drive technology stack, resolving on-site technical issues, supporting process & data discovery and helping to drive the successful delivery of the programme.
The role combines project-focused delivery with hands-on deskside support, working closely with the Drive Programme workstreams and stakeholders to keep delivery on track.
Principal Responsibilities
- Act as the on-site point of contact for the Drive Programme team, providing hands-on deskside support five days a week.
- Deploy, configure, and commission new devices to support the rollout of the Drive technology stack, coordinating with programme workstreams, Technology Operations and Quiss to meet delivery milestones.
- Log, track, and resolve incidents and service requests in line with SLAs, prioritising issues that impact Drive Programme delivery.
- 1st line diagnosis and troubleshooting hardware, software, network, and application issues affecting the programme team and the Drive technology stack.
- Escalate unresolved issues to 2nd/3rd line support teams as appropriate.
- Maintain accurate documentation of deployments, device configurations, issues, and resolutions to support programme reporting.
- Support user account management (e. g., password resets, access requests).
- Support onboarding and device provisioning as the programme scales, including device build, setup, and migration to the Drive technology stack.
- Work alongside the Nelsons IT Leads to align deskside activity with wider programme milestones.
- Work collaboratively with the programme team to deliver a professional, high-quality service throughout the Drive Programme.
Skills and Knowledge
- Previous experience in a helpdesk or IT support role (1+ years preferred).
- Experience supporting IT projects, device rollouts, or technology deployments within a programme or project environment.
- Previous experience in a helpdesk or IT support role (1+ years preferred).
- Experience supporting IT projects, device rollouts, or technology deployments within a programme or project environment.
- Knowledge of Windows OS, Microsoft 365, and basic networking.
- Familiarity with Active Directory, M365, ticketing systems (e. g. Halo) and project portfolio systems (e. g. Monday. com).
- Excellent communication, interpersonal and problem-solving skills.
- Ability to work independently and manage multiple tasks.
What we Offer
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A collaborative and supportive team environment.
- Exposure to enterprise-level infrastructure and security operations.
If this sounds like something of interest then please click below to apply and one of our team will be in touch
Deskside Engineer 6mth FTC in Nottingham employer: Lawfront
Lawfront is an exceptional employer that champions innovation and collaboration in the legal tech sector. Located in the vibrant Leigh Woods, employees benefit from a dynamic work culture that encourages professional growth and development, alongside a commitment to meaningful projects that transform legal services. With a focus on teamwork and open communication, this role offers a unique opportunity to make a significant impact while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Engineer 6mth FTC in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lawfront values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lawfront might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lawfront!
✨Direct Apply to Lawfront
Let's not forget to apply directly through the Lawfront website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Engineer 6mth FTC in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lawfront.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lawfront. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lawfront
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
