At a Glance
- Tasks: Engage with clients, handle enquiries, and ensure a smooth client experience.
- Company: Join one of Essex's fastest-growing law firms with a supportive culture.
- Benefits: 25 days annual leave, healthcare plan, travel benefits, and hybrid working.
- Other info: Dynamic team environment with excellent training and career growth opportunities.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: 1-3 years in client-facing roles, strong communication skills, and attention to detail.
The predicted salary is between 22050 - 26950 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Our dedicated Client Contact Centre is currently looking to recruit a Client Contact Team Member to be based in our Colchester office. You will be someone who has a desire and passion for customer service, who is confident in handling enquiries and calls from clients, ensuring a high-quality client experience, delivering on conversion rates and supporting the development and performance of the wider department. This is an exciting opportunity for someone to apply their skills and knowledge in a fast-paced yet supportive team environment. As the first point of contact with our clients, it's important that you are confident on the telephone and have strong communication skills.
Why join Lawfront and Fisher Jones Greenwood? FJG is one of the largest and fastest growing law firms in Essex with experts in Colchester, Chelmsford and Southend. In 2021, FJG became part of Lawfront, a national group of leading regional law firms dedicated to delivering comprehensive legal support to individuals and businesses nationwide. Committed to strategic growth, Lawfront is aiming to build a group in the top 10 of UK regional law firms. As part of this group, you will be able to benefit from working locally for a well-respected leading law firm whilst accessing the scale, investment resources, expertise and professional development opportunities of a national organisation. We look to empower our clients, give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve our clients has been a constant throughout our evolution. With a defined vision and plan for growth, we have created a culture of working together to achieve and are looking to recruit people with ambition, drive and a can-do attitude to be part of our journey.
The successful candidate can expect a competitive package and benefits that you would expect from a leading regional law firm which is part of a group of national scale.
To provide frontline support in handling client enquiries and administrative tasks, ensuring a smooth and professional client experience. This role also involves managing the qualification and coordination of new business opportunities, mentoring junior team members, and contributing to continuous process improvement.
Key Responsibilities:
- Client Engagement & Enquiry Handling:
- Handle incoming client enquiries via phone, email, and web forms.
- Qualify leads, provide information about services, and schedule appointments with legal teams.
- Ensure a professional, empathetic, and efficient client experience at every touchpoint.
- Maintain accurate records in the CRM system and ensure timely follow-up.
- Collaboration & Communication:
- Liaise with legal teams to ensure smooth handovers and consistent client journeys.
- Share insights and feedback from frontline interactions to inform service improvements.
- Contribute to team meetings, training sessions, and strategic planning.
Skills & Experience Required:
- Background:
- 1–3 years’ experience in a client-facing or business development role, ideally within professional services or legal environments.
- Strong communication and interpersonal skills, with a client-first mindset.
- Excellent organisational skills and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Desirable Attributes:
- Experience in a legal or regulated environment.
- Familiarity with legal practice management systems (e.g., LEAP, Clio, or similar).
- A proactive, solutions-focused approach and a passion for delivering excellent service.
As part of this role, you will be given all the tools to succeed and can expect dedicated training, professional support and a host of benefits.
The Extras:
To mention a few of the benefits on offer:
- 25 days’ annual leave plus bank holidays and holiday purchase
- Healthcare cash plan
- Travel benefits
- Pension
- Well-being programme
- Discounts on selected legal service
- Hybrid Working
If this sounds like you, then please click below to apply and one of our team will be in touch.
Client Contact Specialist employer: Lawfront
Farleys is an exceptional employer, offering a dynamic work environment in Padiham that combines the stability of a well-established legal firm with the growth opportunities of a national group. Our approachable culture fosters collaboration and creativity, allowing employees to contribute ideas and lead projects while benefiting from comprehensive career development support. With a strong commitment to community engagement and corporate partnerships, working at Farleys means being part of a team that values both professional growth and meaningful contributions to the region.
StudySmarter Expert Advice🤫
We think this is how you could land Client Contact Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lawfront. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lawfront before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Contact Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lawfront:Your cover letter is your chance to shine! Tell us why you want to work at Lawfront specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lawfront!
How to prepare for a job interview at Lawfront
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
