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- Tasks: Provide first-line IT support and troubleshoot technical issues for a dynamic legal services team.
- Company: Join Lawfront, a growing company with a unique blend of local culture and big-firm resources.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping colleagues solve IT challenges in a collaborative setting.
- Qualifications: 1+ years in IT support, knowledge of M365, and excellent communication skills.
- Other info: Gain exposure to enterprise-level infrastructure and enjoy career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure.
As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale.
Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests.
Principal Responsibilities:
- Provide first-line technical support via phone, email, and ticketing system.
- Log, track, and resolve incidents and service requests in line with SLAs.
- Diagnose and troubleshoot hardware, software, network, and application issues.
- Escalate unresolved issues to 2nd/3rd line support teams as appropriate.
- Maintain accurate documentation of issues and resolutions.
- Support user account management (e.g., password resets, access requests).
- Assist with onboarding/offboarding processes including device setup.
- Monitor system alerts and respond to outages or performance issues.
- Supporting the Farleys and Slater Heelis IT Leads.
- Deliver excellent customer service and maintain a professional demeanour.
Skills and Knowledge:
- Previous experience in a helpdesk or IT support role (1+ years preferred).
- Knowledge of Windows OS, Microsoft 365, and basic networking.
- Familiarity with Active Directory, M365, ticketing systems (e.g. Halo).
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Full Driving License - occasionally required to visit Group sites.
What we Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A collaborative and supportive team environment.
- Exposure to enterprise-level infrastructure and security operations.
If this sounds like something you'd be interested in, then please click below to apply.
Service Desk Analyst - M365 in Sale employer: Lawfront Group
Contact Detail:
Lawfront Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - M365 in Sale
✨Tip Number 1
Network like a pro! Reach out to current employees at Lawfront or similar firms on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our troubleshooting skills, so think about how we’d handle specific M365 issues or customer service challenges.
✨Tip Number 3
Showcase our passion for tech! During interviews, let’s share examples of how we’ve gone above and beyond in previous roles. It’s all about demonstrating that we’re not just another candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Service Desk Analyst - M365 in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your M365 skills and any relevant experience in IT support. We want to see how your background fits with our needs!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Lawfront and how you can contribute to our dynamic IT team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lawfront Group
✨Know Your M365 Inside Out
Make sure you brush up on your Microsoft 365 knowledge before the interview. Be ready to discuss how you've used it in previous roles, and think of specific examples where you've solved problems or improved processes using M365 tools.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare to share instances where you've gone above and beyond for users. Highlight your communication skills and how you handle difficult situations with professionalism.
✨Familiarise Yourself with Helpdesk Best Practices
Understand the principles of helpdesk operations and be prepared to discuss how you log, track, and resolve incidents. Mention any experience you have with ticketing systems like Halo, as this will show you're ready to hit the ground running.
✨Prepare Questions About the Company Culture
Lawfront values individuality and firm culture, so come prepared with questions that show your interest in their work environment. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
