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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and performance in the insurance sector.
- Company: Join a respected Insurance Broker known for its commitment to client satisfaction and team development.
- Benefits: Enjoy hybrid working with only 3 days in the office and a clear training programme.
- Why this job: Be part of a supportive culture that values leadership and personal growth while making a real impact.
- Qualifications: 3+ years of team management experience; Cert CII qualified or willing to pursue.
- Other info: Ideal for those passionate about driving performance and delivering exceptional client service.
The predicted salary is between 40000 - 60000 £ per year.
Location: Berkshire
Full/Part Time: Hybrid Working
Salary: £50,000 per annum
PURPOSE OF ROLE
Lawes are currently working with a highly regarded Insurance Broker who have an exciting new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry, excellent leadership skills, and a passion for driving team performance and delivering outstanding service to clients. Our client offers a flexible work pattern with only 3 days a week in the office and encourages all individuals to be client facing with a clear training programme in place.
RESPONSIBILITIES
- Supervise daily operations of the team to ensure targets and service levels are met or exceeded.
- Monitor and evaluate team performance, providing coaching, feedback, and development plans.
- Handle complex queries and resolve escalations in a timely and professional manner.
- Ensure compliance with all regulatory and internal policies and procedures.
- Collaborate with senior management to implement strategic initiatives and process improvements.
- Prepare reports and analyse data to identify trends, areas of improvement, and success metrics.
- Motivate team members to maintain high levels of engagement and performance.
- Conduct regular team meetings and one-on-ones to communicate goals, updates, and expectations.
- Support recruitment, onboarding, and training of new team members.
ROLE REQUIREMENTS
- A minimum of 3 years' experience of managing a team is essential.
- Cert CII qualified or willing to work towards.
- Good knowledge of Microsoft Word and other business tools would be an advantage.
- Must have a very professional attitude & telephone manner.
Commercial Account Handling Team Leader employer: Lawes Recruitment (UK) Limited
Contact Detail:
Lawes Recruitment (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handling Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the insurance industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team or resolved conflicts, as this will highlight your capability for the Team Leader role.
✨Tip Number 3
Network with professionals in the insurance sector, especially those who work in team leadership roles. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss your approach to performance management and coaching. Think about how you would implement training programmes and support new team members, as this aligns closely with the responsibilities outlined in the job description.
We think you need these skills to ace Commercial Account Handling Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry and any leadership roles you've held. Use specific examples to demonstrate how you've driven team performance and delivered excellent client service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurance sector. Mention your management experience and how you plan to motivate and develop your team. Be sure to align your skills with the responsibilities outlined in the job description.
Showcase Relevant Qualifications: If you hold a Cert CII qualification or are working towards it, make this clear in your application. Highlight any relevant training or certifications that demonstrate your commitment to professional development in the insurance field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at Lawes Recruitment (UK) Limited
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and handled challenges.
✨Understand the Insurance Industry
Make sure you have a solid understanding of the insurance industry and its regulations. Be ready to discuss current trends and how they might impact the company, showing that you're not just knowledgeable but also passionate about the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex queries and escalations. Think of specific situations where you resolved issues effectively and be prepared to explain your thought process.
✨Emphasise Your Client-Facing Experience
Since the role involves being client-facing, highlight your experience in delivering outstanding service. Share stories that illustrate your ability to build relationships with clients and ensure their needs are met.
