Property CLaims Handler

Job Title – Property Claims Handler (Contents)
Location – Manchester 2 days, Home Working 3 Days
Job Type – Permanent
Salary – £30,000 – £34,000

The Company:

• Our client is looking to further bolster their existing Property claims team to support continued growth.

Role Responsibilities:

• Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site.
• Use of Management tools to drive performance and ensure key SLA’s for suppliers are adhered to.
• Ensure compliance with “Active Drying” using project management Gantt Charts to track and update.
• Customers to be at the front of all activity including policyholders, Brokers, and all other key stakeholders, ensuring they are communicated with at key events and changes at all times.
• Take control of claims including reducing claims lifecycles through proactive management of suppliers and reducing costs.
• Robust challenge of building scopes and variations – record all challenges on the system.
• Manage own case load to ensure key SLA’s, proactivity, and fee targets are completed.

Skills:

• Extensive knowledge of Property Claims.
• Ability to negotiate and settle claims using a variety of methods in line with TCF and Client requirements.
• Strong customer skills.
• Good communication skills with all stakeholders.
• Ability to resolve difficult and complex claims.
• Ability to communicate effectively and persuasively, including report writing.
• Ability to work in a structured manner to drive for quality.
• High personal standards of service delivery as a core skill.
• Ability to empathize and communicate at all levels.
• Evidenced ability to plan and organize workload.

Technical competence and experience of handling property losses up to an agreed value.

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