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For Companies At a Glance
- Tasks: Manage property claims and support clients through the claims process.
- Company: Join a leading property insurance team in Glasgow with a strong reputation.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive team environment.
- Why this job: Advance your career in a dynamic role while making a real impact for clients.
- Qualifications: Minimum 2 years' experience in property claims; Cert CII is a plus.
- Other info: Office presence required 2 days a week; great opportunity for growth.
The predicted salary is between 23200 - 29000 £ per year.
Location: Glasgow – expectation to be in office 2 days per week.
PURPOSE OF ROLE
Lawes is delighted to present an opportunity to join a leading property insurance team as a Property Claims Handler/Case Manager to join their team in Glasgow. You will work with key clients to settle their property claims. You will uphold professional standards, treat customers fairly, and ensure full compliance with regulatory obligations, while maintaining a strong, professional image. This role is ideal for an experienced professional looking to advance in property claims handling while contributing to a dynamic and client-focused team.
KEY RESPONSIBILITIES
- Handle phone and written inquiries regarding property claims from key clients.
- Ensure new claims are monitored and handled in line with service level agreements, including insurer-specific arrangements.
- Maintain diaries, reports, and match relevant post/diary entries.
- Ensure the Claims Manager is informed of all issues or complaints.
- Ensure compliance with company standards and regulatory requirements at all times.
- Work closely with clients throughout the claims process.
EXPERIENCE
Experience of handling property claims, from either an insurer or loss adjusting background.
SKILLS
- Strong technical claims knowledge.
- High attention to detail and accuracy.
- Ability to handle tasks efficiently while meeting deadlines.
- Strong client service skills with a focus on delivering excellent outcomes.
- Excellent verbal and written communication.
- Ability to gather and analyze client information and tailor responses accordingly.
- Strong persuasion and influencing skills.
EXPERIENCE & PROFESSIONAL QUALIFICATIONS
Minimum of 2 years’ experience within a property claims role. Qualified to a minimum of Cert CII is an advantage.
Property Claims Handler employer: Lawes Insurance Recruitment
Contact Detail:
Lawes Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the latest property claims regulations and industry standards. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and professionalism.
✨Tip Number 2
Network with professionals in the property insurance sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Think about how you would handle various client situations or claims processes, as this will showcase your problem-solving skills and technical knowledge.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you tailor your responses in interviews and show that you're a good fit for our team.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Focus on relevant roles and responsibilities that align with the job description, such as client interaction and compliance with regulatory obligations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong technical claims knowledge and client service skills. Use specific examples from your past experience to demonstrate how you meet the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have the Cert CII qualification or any other relevant certifications, make sure to mention them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Property Claims Handler.
How to prepare for a job interview at Lawes Insurance Recruitment
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling property claims. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your technical knowledge and problem-solving skills.
✨Demonstrate Attention to Detail
Since this role requires high accuracy, be ready to provide examples of how you've maintained meticulous records or handled complex claims. Mention any systems or processes you used to ensure compliance and accuracy in your work.
✨Emphasise Client Service Skills
The ability to communicate effectively with clients is crucial. Prepare to discuss how you've built relationships with clients in the past, how you handle difficult conversations, and your approach to ensuring client satisfaction throughout the claims process.
✨Prepare for Regulatory Questions
Given the importance of compliance in this role, brush up on relevant regulations and standards in the property insurance sector. Be ready to explain how you ensure adherence to these regulations in your daily work.
