Casualty Claims Handler

We are seeking on behalf of our client a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.

RESPONSIBILITIES

1. Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
2. Identify and handle customer complaints effectively
3. Negotiate settlement of claims and ensure high levels of customer care
4. Engage with internal partners and clients to ensure fair and robust investigation of claim cases
5. Participate in audits when required

QUALIFICATIONS

1. Experience in the financial services or insurance sector preferred
2. Experience dealing with Casualty Claims is advantageous
3. Proficiency in Microsoft Office applications

EXPERIENCE

1. Proven work experience in a customer-facing environment
2. Experience working in a commercial insurance claims environment is advantageous

SKILLS

1. Strong written and verbal communication skills
2. Ability to acquire new IT skills

DAY-TO-DAY

1. Handling a portfolio of up to 350 casualty claims
2. Dealing with policyholders and brokers
3. Providing a professional claims service at all times

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