At a Glance
- Tasks: Manage up to 300 casualty claims and negotiate settlements with a focus on customer care.
- Company: Join a global, award-winning organisation known for its creative and collaborative culture.
- Benefits: Enjoy excellent employee benefits, including private healthcare and a pension plan.
- Other info: Clear pathways for career progression and ongoing training to support your development.
- Why this job: Make a real difference to customers while developing your skills in a supportive environment.
- Qualifications: Experience in claims handling, strong analytical skills, and a customer-focused mindset.
Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered.
The Role
You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims. You will work with a range of stakeholders – including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one.
Key Responsibilities
- Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery.
- Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management.
- Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times.
- Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks.
- Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required.
Skills & Experience
- Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property).
- Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload.
- Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders.
- A customer-focused mindset with a commitment to fair outcomes and professional service standards.
- Good organisational skills with the ability to manage a high-volume portfolio effectively.
- A proactive, collaborative approach and a willingness to engage with continuous learning and development.
What’s on Offer
- Comprehensive induction and ongoing training to support your professional development.
- Excellent employee benefits package including pension, private healthcare, and more.
- The opportunity to work within a globally respected, market-leading organisation.
- A collaborative and supportive team environment based in their Glasgow office.
- Clear pathways for career progression within a dynamic claims function.
For a confidential chat, please call me on (phone number removed) or forward your CV to (url removed).
Casualty Claims Adjuster in Glasgow employer: Lawes Group Recruitment
Join a dynamic team in Watford, Hertfordshire, where we prioritise a supportive and collaborative work culture for our Commercial Account Handler role. With competitive salaries and clear progression opportunities, we empower our employees to grow and thrive while delivering exceptional service to our commercial insurance clients. Experience a hands-on leadership style that fosters development and teamwork, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Adjuster in Glasgow
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lawes Group Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lawes Group Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Casualty Claims Adjuster in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lawes Group Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lawes Group Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lawes Group Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lawes Group Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lawes Group Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lawes Group Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
