At a Glance
- Tasks: Assess and negotiate casualty claims while providing top-notch customer service.
- Company: Join a leading insurance firm in Glasgow with a supportive team.
- Benefits: Competitive salary up to £32,000 and opportunities for career growth.
- Other info: Dynamic role managing up to 350 claims with excellent support.
- Why this job: Make a difference by helping clients navigate their claims with care.
- Qualifications: Previous claims handling experience and strong communication skills required.
We are seeking on behalf of our client a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.
RESPONSIBILITIES
- Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
- Identify and handle customer complaints effectively
- Negotiate settlement of claims and ensure high levels of customer care
- Engage with internal partners and clients to ensure fair and robust investigation of claim cases
- Participate in audits when required
QUALIFICATIONS
- Previous claim handling experience
- Experience in the financial services or insurance sector preferred
- Experience dealing with Casualty Claims is advantageous
- Proficiency in Microsoft Office applications
EXPERIENCE
- Proven work experience in a customer-facing environment
- Experience working in a commercial insurance claims environment is advantageous
SKILLS
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to acquire new IT skills
DAY-TO-DAY
- Handling a portfolio of up to 350 casualty claims
- Dealing with policyholders and brokers
- Attending review meetings
- Providing a professional claims service at all times
If you have the relevant experience or know someone that does please contact us now.
Casualty Claims Adjuster employer: Lawes Group Recruitment
Join a dynamic team in Glasgow as a Casualty Claims Adjuster, where you will benefit from a supportive work culture that prioritises employee development and exceptional customer service. With competitive salaries and opportunities for professional growth, this role offers a rewarding career path in the insurance sector, all while being part of a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector, especially those who have experience with casualty claims. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your claims knowledge. Be ready to discuss specific cases you've handled and how you negotiated settlements. Show them you know your stuff and can provide exceptional customer service!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Casualty Claims Adjuster role. We’re always on the lookout for passionate candidates, and applying directly can give you an edge over others!
We think you need these skills to ace Casualty Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in claims handling, especially with casualty claims. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your previous experiences have prepared you for this position. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight your excellent customer service skills in your application. Share specific examples of how you've handled customer complaints or provided exceptional service in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lawes Group Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims. Understand the nuances of assessing liability and quantum, as well as the common types of claims you might encounter. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer-facing roles. Share specific examples of how you've handled complaints or provided exceptional service, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various claims situations, including negotiations and investigations. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a requirement, make sure you're comfortable using applications like Excel and Word. You might be asked about how you use these tools in your day-to-day work, so having some examples ready will show that you're prepared and tech-savvy.
