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- Tasks: Manage construction client accounts and provide top-notch service in a hybrid work setting.
- Company: Specialist insurance intermediary focused on the construction sector.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in client relationships.
- Qualifications: Experience in account handling, preferably in construction insurance.
- Other info: Fast-paced environment with strong potential for career advancement.
The predicted salary is between 35000 - 45000 £ per year.
All candidates should make sure to read the following job description and information carefully before applying.
Salary: £35,000 - £45,000
Location: Essex. Hybrid - (3 days per week in office)
PURPOSE OF ROLE
To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.
RESPONSIBILITIES
- Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
- Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
- Maintain accurate client records and documentation using the Acturis system.
- Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
- Support risk management advice and ensure compliance with regulatory requirements.
- Contribute to client retention through proactive service and relationship management.
- Assist with claims notifications and coordination where required.
DAY-TO-DAY
- Reviewing and updating client policies on Acturis.
- Responding to client emails and calls regarding coverage, premiums, or alterations.
- Preparing renewal submissions and negotiating terms with insurers.
- Handling administrative tasks such as document preparation, data entry, and filing.
- Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.
EXPERIENCE
- Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.
- Strong client management background with a focus on administrative processing and service delivery.
- Knowledge of the construction/commercial sector and associated risks (essential).
- Experience using the Acturis insurance broking system (highly desirable).
- Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.
SKILLS
- Excellent organisational and administrative skills with high attention to detail.
- Strong communication and interpersonal abilities for client-facing interactions.
- Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
- Ability to prioritise workload in a busy environment.
- Proactive, customer-focused mindset with problem-solving capabilities.
- Knowledge of FCA regulatory standards and insurance principles.
If you have the relevant experience or know someone that does, please contact Glenn Youens on or email.
Account Handler - Construction (Westcliff-on-sea) in Southend-on-Sea employer: Lawes Consulting Group
Contact Detail:
Lawes Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Construction (Westcliff-on-sea) in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and insurance sectors. Attend industry events or join relevant online groups. You never know who might have a lead on that perfect Account Handler role!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and how they operate within the construction sector. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Account Handler, you'll need to interact with clients regularly. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Handler - Construction (Westcliff-on-sea) in Southend-on-Sea
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your relevant experience in account handling and the construction sector. We love seeing how your skills match our needs.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. We want to see clarity and professionalism in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lawes Consulting Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction sector and the specific insurance products mentioned in the job description. Familiarity with terms like Contractors All Risks and public liability will show that you're serious about the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client relationships. Highlight how you handled enquiries, renewals, or any tricky situations. This will demonstrate your ability to provide excellent service delivery.
✨Get Comfortable with Acturis
If you have experience using the Acturis system, be ready to discuss it! If not, take some time to learn the basics. Being able to talk about how you would use it for policy administration and client record management can set you apart.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to client retention and risk management. This shows your interest in the role and helps you understand how you can contribute to their success.