Job title: Private Clients Manager
Salary: £Competitive, dependent on experience
Location: Edinburgh (covering Edinburgh, Glasgow and Perth)
PURPOSE OF ROLE
Our client, a leading global insurance broker, is looking for an experienced Private Clients Manager to lead its Private Client division in Scotland. You will set the division's strategic direction and lead and develop a high-performing team.
What makes this role stand out is that you will bring two existing departments, Private Clients and Rural, together into one Regional Private Client proposition for Scotland. You will lead the sharing of technical expertise across both teams. You will also keep their processes compliant and in line with best practice across the wider UK Private Client and Rural division.
RESPONSIBILITIES
- Reporting to the Regional Director, helping to develop, deliver and communicate the team's business plan
- Providing motivational leadership to drive business growth and client satisfaction
- Managing the team across three offices (Edinburgh, Glasgow and Perth) and travelling to each regularly
- Setting renewal strategies and making sure clients get the right insurance advice
- Managing team costs and supporting profitability and income growth
- Leading recruitment and retention, setting SMART objectives and carrying out regular performance reviews
- Ensuring compliance with FCA principles, GDPR, anti-money laundering, sanctions and Bribery Act requirements, and the CII Code of Ethics
- Spotting and communicating business risks and strategic opportunities
- Leading divisional projects and putting change in place
- Reviewing lapses, promoting the identification of vulnerable clients and ensuring contract certainty
DAY-TO-DAY
- Running effective team meetings and following up on actions
- Preparing and submitting reports on time
- Mentoring colleagues and promoting learning and development
- Managing diaries and helping to reduce call abandonment rates
- Building a strong internal network, including visits to offices outside Scotland to share best practice
- Supporting marketing initiatives, volunteering days and community projects
EXPERIENCE
- At least 7 years' experience giving specialist advice in the insurance market (essential)
- Dip CII qualified and working towards ACII (essential)
- ILM Level 3 qualified and working towards Level 5
- Strong technical knowledge across general insurance classes and regulatory standards
SKILLS
- Proven team leadership, motivation and performance management (essential)
- Excellent client service, negotiation and broking skills
- Strong written and verbal communication
- Skilled in Excel and data analysis
- Able to troubleshoot, solve problems and influence effectively
- Committed to ongoing personal development and CPD
BENEFITS
- A permanent, full-time leadership role with clear influence over the direction of the division
- Flexible and hybrid working may be available
- Support with reasonable adjustments throughout the process
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Private Clients Manager employer: Lawes Consulting Group
At Lawes Consulting Group, we pride ourselves on being an excellent employer that values and nurtures talent within a supportive and collaborative environment. As a Property Loss Adjuster based in Glasgow, you will benefit from a strong focus on employee development, a diverse portfolio of claims to manage, and the opportunity to work closely with industry professionals, all while enjoying the vibrant culture of Scotland's largest city.
