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- Tasks: Manage cross-class commercial claims and provide empathetic support to clients.
- Company: Established insurance brokerage with a supportive team culture.
- Benefits: 26 days' leave, professional training support, and wellbeing resources.
- Why this job: Join a friendly team and make a real difference in clients' lives.
- Qualifications: Experience in commercial claims handling and strong customer service skills.
- Other info: Opportunity for career growth and mentoring within a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience.
What you'll be doing:
- Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle.
- Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous).
- Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements.
- Prepare claims analysis reports and support client meetings, both virtually and face to face.
- Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members.
What you'll bring:
- Proven experience in cross-class commercial claims handling.
- Strong commitment to delivering excellent customer service.
- Client-facing claims experience within a broker environment is desirable.
- Progress towards, or completion of, CII qualifications is advantageous.
- Experience using claims or broking systems such as Acturis is beneficial.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work proactively using initiative and sound judgement.
- Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail.
- Confidence supporting and mentoring colleagues.
What's on offer:
- 26 days' annual leave plus bank holidays.
- Support for professional qualifications and ongoing training.
- Contributory pension scheme.
- Access to 24-hour physical and mental wellbeing support.
- One paid volunteering day per year.
If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today.
Senior Claims Handler in Newcastle employer: Lawes Consulting Group
Contact Detail:
Lawes Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler in Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about scenarios where you've demonstrated excellent customer service or resolved complex claims. We want you to shine and show how you can bring value to the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fantastic team in Stoke-on-Trent.
We think you need these skills to ace Senior Claims Handler in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your cross-class commercial claims handling experience and any relevant qualifications to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you’ve delivered high-quality support in previous roles. This is your chance to showcase your personality and enthusiasm for the position!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application demonstrates your excellent communication skills. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Lawes Consulting Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of cross-class commercial claims, especially in areas like haulage, motor trade, liability, and property. Being able to discuss specific cases or experiences will show that you're not just familiar with the theory but have practical insights to offer.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality, empathetic support, prepare examples that highlight your commitment to customer service. Think of situations where you went above and beyond for a client, and be ready to share how you handled challenging scenarios.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge and problem-solving skills. Review common claims scenarios and think about how you would approach them. This will help you demonstrate your expertise and confidence in handling complex claims.
✨Engage with the Team Culture
This position is within a supportive team environment, so be prepared to discuss how you can contribute to that culture. Share your experiences in mentoring or training others, and express your enthusiasm for being part of a collaborative team that values high standards in client service.