At a Glance
- Tasks: Lead the Marine team, providing technical expertise and managing client portfolios.
- Company: Dynamic marine insurance firm based in London with a focus on client satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Opportunity to mentor and coach team members while driving process improvements.
- Why this job: Join a key role in a fast-paced industry and make a real impact on client services.
- Qualifications: Strong knowledge of Marine insurance and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
My client is seeking an experienced Senior Technician to join their Marine team in London. This is a key position supporting global broking teams and delivering high-quality technical service across the full client lifecycle. The successful candidate will play an important role in driving process efficiencies, handling complex technical matters and supporting the strategic direction of the client services function. The position also includes team leadership responsibilities and close collaboration with brokers, clients and markets.
RESPONSIBILITIES
- Provide technical expertise across Marine team and act as a key point of contact for stakeholders
- Produce and review market and client documentation including slips, endorsements and wordings
- Initiate and manage renewal activity, providing brokers with relevant renewal information
- Support risk creation, premium processing and documentation circulation
- Monitor workloads, premium conditions and financial balances to ensure efficient delivery
- Conduct quality control checks to improve accuracy and reduce rework
- Resolve technical queries from clients, brokers, markets, claims and IBA teams
- Provide coaching and technical guidance to team members
- Act as subject matter expert for complex Marine technical matters
- Maintain internal systems and ensure regulatory compliance
- Partner with broking teams to support placement activity and renewal preparation
- Build and maintain strong relationships with clients, brokers and markets
- Continuously review service delivery to enhance client satisfaction
DAY TO DAY
- Prepare slips, endorsements and contract documentation
- Liaise with brokers and markets to progress placements and renewals
- Manage client portfolios through to completion
- Monitor reporting, workflows and premium conditions
- Support broking teams with renewal statistics and documentation
- Maintain accurate records across internal systems
- Provide technical support and guidance to colleagues
- Identify and implement process improvements within the team
EXPERIENCE
- Strong technical knowledge of Marine insurance business
- Exposure to Cargo and Aviation beneficial
- Extensive contract wording and clause production experience
- Experience working within a fast-paced client services or broking support function
- Strong understanding of market dynamics and client requirements
- Experience analysing insurance arrangements and proposing improvements
- Ability to manage multiple priorities in a busy environment
SKILLS
- Excellent communication and stakeholder management
- Strong organisational and workload management ability
- Technical expertise in Marine wordings and documentation
- Ability to work independently and collaboratively
- Coaching and mentoring capability
- Strong analytical and problem-solving skills
- Advanced Microsoft Excel and Word skills
- Team-focused with flexible approach to workload
MARINE Senior Technician - Client Services employer: Lawes Consulting Group
As a well-established independent Lloyd’s broker located in the heart of London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our team is dedicated to innovation in risk management, offering competitive salaries and comprehensive benefits, alongside unique opportunities to engage with multinational clients and enhance your expertise in US casualty and financial lines. Join us to be part of a forward-thinking organisation that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land MARINE Senior Technician - Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the marine insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss complex marine matters confidently, as this role requires strong expertise. Practice common interview questions and think about how your experience aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in previous roles. Highlight your ability to manage multiple priorities and improve processes, as these are key aspects of the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission in the marine sector.
We think you need these skills to ace MARINE Senior Technician - Client Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Marine Senior Technician role. Highlight your technical expertise in Marine insurance and any relevant experience you have with contract wording and client services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your ability to handle complex technical matters and support client relationships. Let us know why you’re excited about this opportunity!
Showcase Your Achievements:When detailing your experience, focus on achievements rather than just responsibilities. Did you improve a process or enhance client satisfaction? We love to see quantifiable results that show how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Lawes Consulting Group
✨Know Your Marine Stuff
Make sure you brush up on your technical knowledge of Marine insurance. Be ready to discuss specific examples of your experience with contract wording and how you've handled complex technical matters in the past.
✨Showcase Your Stakeholder Skills
Prepare to talk about your experience in managing relationships with clients, brokers, and markets. Think of instances where you successfully resolved queries or improved client satisfaction, as this will demonstrate your communication and stakeholder management abilities.
✨Demonstrate Process Improvement Mindset
Be ready to share examples of how you've identified and implemented process improvements in previous roles. This is crucial for the position, so think about specific situations where your actions led to increased efficiency or reduced rework.
✨Team Leadership Experience
Since this role involves team leadership, prepare to discuss your coaching and mentoring experiences. Highlight how you've supported team members in their development and how you foster a collaborative environment.
