Job title: Account Handler (Public Sector)
Salary: £Competitive, dependent on experience
Location: Manchester
PURPOSE OF ROLE
Our client helps organisations face risk with confidence, believing that when businesses are protected, they are free to grow, lead and innovate. Their people are backed by a digital ecosystem of client-focused consulting tools and advanced data and analytics, in a culture built on teamwork, integrity and doing the right thing.
They are now looking for an organised, client-focused individual to join their client service team, supporting the day-to-day servicing of Public Sector clients while building their insurance knowledge and experience.
The Public Sector team is fast-paced, collaborative and ambitious, and is looking for someone who enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.
RESPONSIBILITIES
- Supporting the day-to-day servicing of a portfolio of Public Sector clients, delivering work accurately, promptly and in line with agreed service standards
- Assisting with renewal preparation and coordination, including gathering underwriting information, requesting insurer terms and preparing clear, accurate client documentation
- Processing mid-term adjustments, policy queries, insurer correspondence and other client requests, seeking guidance on more complex matters where required
- Communicating clearly and professionally with clients, insurers and colleagues, providing timely updates and managing routine expectations
- Working collaboratively with peers, Client Directors and wider teams to support consistent, high-quality client service
- Maintaining accurate and complete client records, policy documentation, insurer correspondence and internal systems
- Applying regulatory and internal policy requirements, identifying and escalating potential issues promptly and appropriately
- Managing your own workload, prioritising competing demands and meeting service, renewal and compliance deadlines
- Building technical knowledge through training, coaching and practical experience, and sharing ideas and learning to improve team processes and the client experience
DAY-TO-DAY
- Supporting a portfolio of Public Sector clients through their ongoing service and renewal requirements
- Keeping clients, insurers and internal stakeholders informed and making sure actions are progressed
- Working closely with peers, Client Directors and wider internal teams, reporting to the Team Manager
- Taking ownership of your work, keeping accurate records and meeting agreed deadlines
- Continuing to develop your technical knowledge and client service capability
EXPERIENCE
- Experience in an insurance, financial services or client service environment is desirable
- Willingness to develop technical insurance knowledge, ideally working towards CII qualifications such as Cert CII
- Eligible to work in the UK
- Strong client service skills with a professional, helpful and responsive approach
- Clear written and verbal communication, with the ability to build effective working relationships with clients, insurers and colleagues
- Strong attention to detail and a commitment to accurate, complete and timely work
- Good organisational skills, with the ability to prioritise tasks, manage competing demands and meet deadlines
- Understanding of the importance of compliance, confidentiality and accurate record-keeping in a regulated environment
- Proactive, collaborative and solutions-focused, with the confidence to ask questions and seek support when needed
- Proficient in Microsoft Office and comfortable learning client management systems and other digital tools
BENEFITS
- Competitive compensation
- Comprehensive benefits programmes designed to support your wellbeing
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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Account Handler - Public Sector in Manchester employer: Lawes Consulting Group
At Lawes Consulting Group, we pride ourselves on being an excellent employer that values and nurtures talent within a supportive and collaborative environment. As a Property Loss Adjuster based in Glasgow, you will benefit from a strong focus on employee development, a diverse portfolio of claims to manage, and the opportunity to work closely with industry professionals, all while enjoying the vibrant culture of Scotland's largest city.
