Commercial Insurance Account Handler
£35,000 - £45,000
Location: London (Full-Time, Permanent)
Sector: Specialist Insurance Broking – Arts & Entertainment
The Opportunity
An exciting and rare opportunity has arisen with a highly regarded, independent London-based insurance broker with a rich specialism in the Arts and Entertainment sector. This is a business that genuinely cares about its people, its clients, and the craft of insurance, built on integrity, long-standing relationships, and deep market expertise.
We are seeking an experienced Insurance Practitioner to join a close-knit, collaborative team where your technical knowledge will be valued, your development supported, and your contribution truly felt.
If you're an insurance professional who thrives in a role where no two days are the same and where your expertise directly impacts client outcomes, this could be a perfect fit.
The Role
Reporting directly to senior leadership, you will take ownership of a broad and varied portfolio spanning Commercial and Personal Lines, with particular exposure to the Arts, Entertainment and Events sectors. You'll be a technical anchor for the team, handling renewals, mid-term adjustments, claims, and correspondence with confidence and precision.
Key responsibilities include:
- Managing the end-to-end renewal process for key client portfolios, negotiating with underwriters and ensuring timely, compliant documentation
- Handling Mid-Term Adjustments and providing technical support to colleagues
- Acting as the internal referral point for technical insurance queries
- Supporting senior brokers in delivering high-quality advice to clients
- Managing client claims and escalating to leadership where appropriate
- Liaising professionally with clients, underwriters and insurers across all channels
- Maintaining accurate electronic records in line with GDPR requirements
- Ensuring full adherence to FCA regulations, including Contract Certainty and Consumer Duty obligations
What We're Looking For
Essential:
- Proven experience within a Commercial Insurance company or insurance brokerage
- Strong knowledge across multiple commercial insurance classes
- Understanding of Personal Lines insurance
- Excellent communication and organisational skills
- High attention to detail with the ability to prioritise and multitask under pressure
- Proficiency in Microsoft Office and the aptitude to learn bespoke broking systems
- Ability to work both collaboratively and independently
- FCA regulatory awareness and a commitment to Treating Customers Fairly (TCF)
Desirable:
- Experience with Open Gi broking software
- Background in or passion for the Arts, Entertainment or Events sectors
What's On Offer
- A permanent, full-time position with a well-respected, specialist brokerage
- A supportive and collaborative team culture where people are genuinely invested in
- On-the-job training and ongoing professional development
- The chance to work with a fascinating and diverse client base across the creative industries
- A stable, values-driven business with a strong reputation in its niche market
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Commercial Account Handler in London employer: Lawes Consulting Group
At Lawes Consulting Group, we pride ourselves on being an excellent employer that values and nurtures talent within a supportive and collaborative environment. As a Property Loss Adjuster based in Glasgow, you will benefit from a strong focus on employee development, a diverse portfolio of claims to manage, and the opportunity to work closely with industry professionals, all while enjoying the vibrant culture of Scotland's largest city.
