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For Companies At a Glance
- Tasks: Handle and settle a variety of domestic and commercial property claims from home.
- Company: Join a global leader in loss adjusting with a strong reputation.
- Benefits: Enjoy a competitive salary, flexible work-from-home options, and occasional office visits.
- Why this job: Make a real impact by helping clients navigate their claims with empathy and expertise.
- Qualifications: No specific experience required; just bring your problem-solving skills and a calm demeanor.
- Other info: Opportunity for professional growth and development within a supportive team environment.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Job Title: Desk / Home Based Commercial / Domestic Virtual Loss AdjusterLocation: Home Based (with occasional office visits)Package: £25,000 – £35,000
Type: Permanent
My client a global loss adjusting company are currently recruiting for Home Based Virtual Loss Adjusters.
As a Desk / Home Based Virtual Loss Adjuster, you will be assigned a range of Domestic and Commercial losses, to work with customer's and client's utilising our digital tools to find the best route of settlement to their claim. The role will be home based with occasional travel required depending on business needs.
You'll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution.
Client relationships will be key, through management and delivery of SLA's and KPI's, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
You'll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
You'll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
We're looking for talent: Adjusters who enjoy providing solutions and have a keen interest in development of technology. Previous Loss Adjusting or complex high value Claims Handling experience is preferable for this role. Additionally, we'd like you to have/be:
- ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
- Extensive knowledge and understanding of FCA procedures and TCF initiatives
- Extensive knowledge of the insurance market
- Understanding of Client SLA compliance/productivity/quality requirements
- Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement
- To understand what matters to the customer and to put this first – putting yourself in their shoes
- Good IT skills, with a keen eye for detail
If you have the relevant experience, please do not hesitate to contact us now on or email us at
Home Based Commercial / Domestic Virtual Loss Adjuster employer: Lawes Consulting Group
Contact Detail:
Lawes Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Based Commercial / Domestic Virtual Loss Adjuster
✨Tip Number 1
Familiarize yourself with the digital tools commonly used in loss adjusting. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Develop strong communication skills, especially in handling client relationships. Practice active listening and empathy, as understanding the policyholder's perspective is crucial in this role.
✨Tip Number 3
Research common types of domestic and commercial claims, including their complexities. This knowledge will enable you to approach each case with confidence and provide effective resolutions.
✨Tip Number 4
Network with professionals in the insurance and loss adjusting industry. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Home Based Commercial / Domestic Virtual Loss Adjuster
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of a Home Based Virtual Loss Adjuster. Highlight your relevant experience in handling property claims and your ability to manage client relationships.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the requirements of the position. Emphasize your experience in loss adjusting, customer service, and any digital tools you have used in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for the industry. Mention specific examples of how you've successfully managed claims or built client relationships in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Lawes Consulting Group
✨Understand the Role
Make sure you have a clear understanding of what a Virtual Loss Adjuster does. Familiarize yourself with the types of claims you'll be handling and the digital tools mentioned in the job description. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Empathy
Since the role involves putting yourself in the shoes of policyholders, prepare examples from your past experiences where you've successfully handled sensitive situations. Highlight your ability to remain calm and tactful while resolving issues.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you manage client relationships and ensure efficient claims handling. Prepare to share specific instances where your communication skills led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would approach different types of claims and be prepared to explain your thought process clearly during the interview.
