Client Director

An exciting opportunity has arisen for an experienced Client Director to join a well-established insurance brokerage. This role is suited to a commercially minded insurance professional with a strong background in corporate client relationship management, strategic account development and delivering tailored insurance solutions.

Alongside managing and developing key client relationships, the successful candidate will take responsibility for leading a small team, providing day-to-day guidance, support and direction to ensure high standards of service and performance.

This is an excellent opportunity for someone who enjoys combining hands-on client management with team leadership, driving account growth, developing colleagues and contributing to the wider success of the business.

RESPONSIBILITIES

• Manage and develop a portfolio of key commercial and corporate insurance clients.
• Build long-term relationships with senior stakeholders, decision-makers and clients.
• Develop and implement account strategies to maximise retention, revenue and profitability.
• Identify opportunities for organic growth, cross-selling and additional insurance solutions.
• Provide strategic insurance advice, ensuring clients' evolving risks and requirements are understood.
• Lead and support a small team, providing direction, guidance and day-to-day management.
• Monitor team performance, workload and service delivery, ensuring client expectations are consistently met.
• Coach and mentor team members, supporting their technical development and professional progression.
• Assist with setting objectives, reviewing performance and identifying opportunities for improvement.
• Encourage collaboration, accountability and a positive team environment.
• Work closely with internal broking, claims and technical teams to deliver a joined-up service.
• Negotiate with insurers to secure appropriate cover and competitive terms for clients.
• Support new business development through networking, referrals and professional relationships.
• Monitor account performance and ensure service standards and regulatory requirements are maintained.
• Contribute to business planning and the achievement of commercial growth targets.

DAY-TO-DAY

• Acting as the primary point of contact for a portfolio of established clients.
• Conducting client meetings, renewal reviews and strategic account discussions.
• Reviewing insurance programmes, identifying coverage gaps and recommending appropriate solutions.
• Working with insurers to negotiate terms, resolve issues and secure favourable outcomes.
• Managing and supporting a small team, helping to prioritise workloads and resolve day-to-day queries.
• Providing technical guidance and assisting colleagues with complex client requirements.
• Monitoring service standards, account performance and team deliverables.
• Holding regular discussions with team members to provide feedback, guidance and support.
• Collaborating with colleagues to coordinate renewals, new business opportunities and client servicing.
• Building relationships with prospective clients and developing opportunities within the market.
• Monitoring client satisfaction, retention and account profitability.
• Keeping up to date with market developments, emerging risks and changes within the insurance industry.

EXPERIENCE

• Proven experience within commercial insurance broking, ideally in a senior client-facing or Client Director position.
• Strong knowledge of commercial insurance products, markets and insurer relationships.
• Demonstrable experience managing complex client accounts and developing long-term relationships.
• Previous experience supervising, mentoring or managing a team within an insurance broking environment.
• The ability to balance personal client responsibilities with team leadership and development.
• A track record of client retention, account growth and identifying commercial opportunities.
• Experience engaging with senior stakeholders and delivering tailored insurance solutions.
• Confidence negotiating with insurers and managing client expectations.
• Experience working towards commercial objectives while maintaining excellent service standards.
• Relevant professional insurance qualifications, such as Cert CII or Dip CII, would be advantageous.

SKILLS

• Excellent relationship-building and stakeholder management skills.
• Strong commercial awareness and business development capabilities.
• Effective leadership, coaching and mentoring skills.
• The ability to motivate, support and develop a small team.
• Confident negotiation, communication and presentation skills.
• A strategic approach to account management and client retention.
• The ability to identify opportunities for growth and add value to client relationships.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, professional and client-focused approach.
• The ability to work collaboratively and contribute to wider business objectives.

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