ROLE: Claims Executive - US Casualty & Specialty Lines
LOCATION: LONDON - City
SALARY: £65,000
PURPOSE OF THE ROLE
My client is a well-established independent Lloyd’s broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team.
The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines and property. You will be responsible for ensuring claims are valid, processed and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter.
RESPONSIBILITIES
- Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders and insurers
- Review and assess claims information, coverage positions and carrier responses, providing clients with clear, commercially focused advice
- Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory and service-level requirements
- Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives to support favourable and timely outcomes
- Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking and agreement of claims within the Lloyd’s and company markets
- Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements
- Use broking systems to produce documents and accounting entries, ensuring their accuracy
- Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service
- Participate in client reviews, renewal preparation and underwriter and broker meetings
DAY TO DAY
- Managing an active portfolio of US casualty binder claims from first notification through to settlement
- Reviewing coverage positions and drafting commercially focused advice for clients
- Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems
- Negotiating with insurers, TPAs, adjusters and legal representatives on behalf of clients
- Liaising with London and overseas colleagues to ensure a consistent claims experience across the network
- Attending client reviews, renewal meetings and market meetings as required
- Ensuring claims records and data are maintained in line with Lloyd’s and company market requirements
EXPERIENCE
- Previous experience working with US casualty binders and third-party claims is essential
- Good working knowledge of the (re)insurance market and London systems - CLASS, ECF and IMR
- Knowledge of property and financial lines advantageous but not essential
- Experience within the London Market, ideally within a Lloyd’s broker or MGA environment
- Knowledge of Eclipse and/or ImageRight advantageous
- Ability to manage multiple priorities, re-prioritise workloads and meet deadlines in a fast-paced environment
SKILLS
- Excellent communication skills with the ability to manage expectations and messaging across all stakeholders
- Well organised with the ability to prioritise and re-prioritise workloads as demands evolve
- Advanced Microsoft Excel and Word skills
- A collaborative team player who is comfortable working across London and international offices
- CII qualified or working towards qualification is advantageous
- Commercially minded with a proactive, client-first approach
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Binder Claims Executive - US Casualty & Financial lines employer: Lawes Consulting Group
At Lawes Consulting Group, we pride ourselves on being an excellent employer that values and nurtures talent within a supportive and collaborative environment. As a Property Loss Adjuster based in Glasgow, you will benefit from a strong focus on employee development, a diverse portfolio of claims to manage, and the opportunity to work closely with industry professionals, all while enjoying the vibrant culture of Scotland's largest city.
