Casualty Claims Handler

Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered. The Role You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims. You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one. Key Responsibilities • Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery. • Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management. • Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times. • Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks. • Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required. Skills