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For Companies At a Glance
- Tasks: Lead IT operations, manage a talented team, and drive service excellence.
- Company: Join a top law firm with a global client base and a forward-thinking approach.
- Benefits: Enjoy hybrid working, 27 days leave, private medical, and family-friendly policies.
- Why this job: Make a real impact in a supportive culture focused on development and work-life balance.
- Qualifications: Experience in IT service delivery, strong technical skills, and leadership abilities required.
- Other info: Ideal for those looking to grow in a dynamic and inclusive environment.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
IT Service Delivery Manager – London (Hybrid)
Join a leading law firm as their IT Service Delivery Manager, taking the lead in ensuring seamless IT operations, driving service excellence, and supporting a forward-thinking business with a global client base.
This is a fantastic opportunity for an experienced IT professional to step into a leadership role with real impact — managing a talented IT team, optimising service delivery, and aligning technology with the firm’s long-term strategic goals.
What you’ll do:
- Oversee the day-to-day delivery of IT services across the business
- Lead, mentor, and develop the IT team to deliver outstanding service
- Manage key vendor and stakeholder relationships
- Drive continuous improvement initiatives and ensure SLA compliance
- Support major IT projects and adoption of new tools and processes
- Ensure compliance with cybersecurity, privacy, and governance standards
What we’re looking for:
- Proven track record in IT service delivery or operations management, ideally within professional services or a law firm environment
- Strong technical knowledge of Office 365, Active Directory, Intune, and ideally document management systems (such as iManage)
- Demonstrated leadership skills with the ability to motivate and grow teams
- Familiarity with ITIL, cybersecurity, and compliance frameworks
- Project management experience (PMP, PRINCE2, or Agile certification desirable)
What’s on offer:
- Hybrid working (60% from home)
- 27 days annual leave plus bank holidays
- Private medical, pension, life assurance, and family-friendly policies
- A supportive, inclusive culture focused on development and work-life balance
IT Service Delivery Manager employer: Law Support
Contact Detail:
Law Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical competence.
✨Tip Number 2
Highlight any previous leadership roles you've held, especially in IT service delivery. Prepare examples of how you successfully managed teams and improved service delivery, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the law firm’s culture and values. Understanding their focus on service excellence and compliance will help you tailor your conversations and show that you're a good fit for their team.
✨Tip Number 4
Network with professionals in the legal and IT sectors. Attend relevant events or join online forums where you can connect with others in similar roles. This could lead to valuable insights and potentially even referrals for the position.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and operations management. Emphasise your leadership skills and any relevant technical knowledge, particularly with Office 365, Active Directory, and document management systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the IT Service Delivery Manager role. Mention specific examples of how you've led teams, managed vendor relationships, and driven continuous improvement initiatives in previous positions.
Highlight Relevant Certifications: If you have certifications like PMP, PRINCE2, or Agile, make sure to include them in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Your Understanding of Compliance: Since the role involves ensuring compliance with cybersecurity and governance standards, include any relevant experience or knowledge you have in these areas. This will show that you understand the importance of these frameworks in a law firm environment.
How to prepare for a job interview at Law Support
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing talent within your team.
✨Highlight Technical Expertise
Make sure to discuss your strong technical knowledge, especially with tools like Office 365, Active Directory, and Intune. Be ready to explain how you've used these technologies to improve service delivery in previous roles.
✨Understand the Business Context
Research the law firm and understand its strategic goals. Be prepared to discuss how you can align IT services with these objectives, showcasing your ability to drive service excellence in a professional services environment.
✨Prepare for Compliance Questions
Given the importance of cybersecurity and compliance in this role, brush up on relevant frameworks and be ready to discuss how you've ensured compliance in past projects. This will demonstrate your awareness of industry standards and best practices.
