2nd Line Support IT Technician

Our client is a specialist law firm based in the City. They are seeking 2nd Line Support Technician with a law firm/professional services background to join their established IT team.

You will be responsible for:

• Providing support to uses for all computer hardware and software
• Logging support calls and documenting their outcome
• Ensuring that all calls are resolved within service level agreement timelines
• Redirecting and escalating support requires to the appropriate member of the team
• Assisting with the deployment of computers including new installations and the redeployment of existing equipment
• Assisting with the compilation and maintenance of inventory hardware and software
• Assisting with the management of user accounts
• Maintaining back up files
• Reviewing processes with the IT team
• Undertaking project work

The ideal candidate will have previous law firm experience or have worked in a professional services environment. You should also have strong office 365 and iManage experience.