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- Tasks: Be the friendly voice for customers, answering queries via phone and email.
- Company: Join a leading property management company in the heart of London.
- Benefits: Enjoy hybrid working with just two days in the office each week.
- Why this job: Make a real impact by improving customer service and sharing your ideas.
- Qualifications: Outstanding communication skills and a passion for customer service are essential.
- Other info: Experience in a contact centre is a plus, but not required.
The predicted salary is between 28800 - 43200 £ per year.
We are working alongside a leading property management company based in London and they are seeking an additional customer services advisor for their busy and friendly team. The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries. This is a hybrid working role which will require you to attend the office two days per week.
The customer services advisor will communicate with customers over the phone and via email and answer enquiries relating to a wide range of topics. Ideally, customer enquiries will be answered and dealt with in the first interaction where possible ensuring that the company values are met at all times. A key focus of the role will require you to contribute ideas and feedback in areas where customer service can be improved.
The successful candidate will possess outstanding customer service skills, ideally through having worked in a contact centre previously. Experience of working in the property sector is desirable, however this is not a prerequisite. Enthusiasm is essential coupled with first class communication skills.
Please apply now for more details.
Customer Services Advisor employer: Law Support Ltd
Contact Detail:
Law Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the property management sector. Understanding common queries and challenges faced by customers in this field will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing customer interactions with a friend can help you feel more confident and articulate when responding to queries.
✨Tip Number 3
Showcase your enthusiasm for customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, as this will highlight your commitment to excellent service.
✨Tip Number 4
Research the company’s values and culture. Tailoring your approach to align with their ethos will not only impress during the interview but also show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Advisor position. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Highlight Relevant Experience: If you have experience in customer service or a contact centre, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully handled customer queries and contributed to improving service.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Use positive language to convey your eagerness to contribute to the team and improve customer service.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Law Support Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer queries. Highlight your ability to handle difficult situations and maintain a positive attitude, as this is crucial for a Customer Services Advisor role.
✨Familiarise Yourself with the Company
Research the property management company and understand their values and services. This will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Practice Effective Communication
Since the role involves communicating over the phone and via email, practice clear and concise communication. You might want to conduct mock interviews with a friend to refine your speaking and listening skills.
✨Prepare Questions to Ask
Think of insightful questions to ask the interviewer about the team dynamics, company culture, and opportunities for growth. This shows that you are proactive and genuinely interested in contributing to the company.
