Business administrator in Stratford-upon-Avon

Law Lane Solicitors is a well-known provider of legal services based in Stratford. We aim to recruit and retain the best staff at all levels of the firm and are looking for somebody who can provide a professional and welcoming first point of contact for clients, visitors, and callers, and ensure the smooth day-to-day operation of the office.

Responsibilities:

• Welcome clients, visitors, and suppliers in a professional and friendly manner.
• Answer, screen, and direct incoming phone calls.
• Manage appointment schedules and meeting room bookings.
• Handle incoming and outgoing mail, deliveries, and courier services.
• Provide administrative support, including scanning, photocopying, filing, and document preparation.
• Maintain a tidy and professional reception and office environment.
• Assist with ad hoc office tasks and internal projects as required.
• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data.
• Produce accurate records and documents including emails, letters, files, payments, reports, and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports, and review others' work.
• Maintain records and files, handle confidential information in compliance with the organisation's procedures.
• Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement.
• Build and maintain positive relationships within the team and across the organisation.
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Complete tasks to a high standard.
• Manage priorities and time to meet deadlines.
• Organise meetings and events, take minutes during meetings and create action logs as appropriate.
• Use relevant project management principles and tools to scope, plan, monitor and report.

Qualifications and Skills:

• GCSE in English (grade 4 / C or above)
• GCSE in Maths (grade 4 / C or above)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience
• Time-management skills
• Positive attitude
• Willingness to learn
• Professional
• Reliable

Work Location: Full-time office role in a professional indoor environment requiring regular interaction with clients and staff; requires good interpersonal skills.