Desktop Support Engineer in Sunderland

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

You will be a member of the IT team providing first class end user support to Law Debenture colleagues, working full-time from our London office (5 days per week). The role includes participation in an out-of-hours support rota.

Job Role & Responsibilities

• Troubleshooting and providing support to end users across our technology environment.
• Induction and training of new joiners.
• Training of end users in our applications and use of their devices.
• Development of user training initiatives.
• Developing and documenting new procedures.
• Driving support standards.
• Assist with testing of network connectivity.
• Configuring and deploying end user devices.
• Maintaining assets including laptops and phones.
• Asset management ensuring devices are ready and up to date when needed.
• Supporting meetings, webinars and meeting room technology.
• Participating in IT drop-in days to support staff.
• Learning innovative technologies as the business grows.
• Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests.

• Contribute to the development of the Technology team processes to ensure these are cohesive, efficient, and effective.
• Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently.
• Where regulatory rules apply, abide by these in spirit and fact.
• Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time.
• Undertake training and development as appropriate and engage fully in the performance management process.
• Willing to travel to other offices (once or twice a month).

• Proven experience of excellent end user support.
• Experience of using tools/scripts for central management of IT environments.
• Experience of building, supporting and troubleshooting Windows devices.
• Entra ID user Management.
• Active Directory user management.
• Experience of Intune and mobile device management.
• Experience of MS 365 Admin (Exchange, SharePoint, OneDrive).
• Experience of supporting Azure Virtual Desktop Infrastructure (AVD).
• Experience of 8x8 and Teams Calling telephony solutions.
• Knowledge of Condeco, or similar, resource booking system.
• Experience of web filtering, DLP and anti‑virus software.
• Demonstrable record of knowledge sharing within IT teams and KB Creation.
• Experience of working with SSO technologies.
• Experience of Patching, Cable and office management.
• A drive to succeed and learn.

• Experience of using Zendesk service desk platform or similar.
• Experience of Azure administration.
• Experience in supporting Power BI and Power Applications.
• Experience of using tools / PowerShell scripts for central management of IT environments.
• Experience with Cisco meeting room technology.
• Experience using Microsoft Copilot and AI technologies.

• Competitive salary with performance bonus scheme.
• Generous pension contribution.
• Full healthcare cover.
• Health cash plan.
• Life assurance.
• Buy/sell annual leave scheme.

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted. Please note that we have a thorough referencing process, which includes credit and criminal record checks. If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.