We’re looking for a customer-focused IT Support Analyst to join a busy Service Desk team at one of the UKs best known law firms, providing first-line support across a range of systems, applications and devices.
They are looking for someone with at least 12 months experience with a law firm or professional services environment. Its working within the shift rota between 8.00am and 6.00pm, Monday to Friday, for example 8.00am to 4.00pm, 9.00am to 5.00pm, or 10.00am to 6.00pm.
Working within the adapted hybrid working policy, which usually involves alternate weeks working from the office and from home.
Key responsibilities:
- Delivering first-line IT support via phone, remote access and in person
- Troubleshooting hardware, software and Microsoft 365 issues
- Managing incidents through to resolution
- Supporting user onboarding, offboarding and account administration
- Escalating and coordinating issues with specialist teams and suppliers
- Participating in an out-of-hours support rota
About you:
- Experience in an IT Service Desk or IT Support role
- Strong knowledge of Microsoft 365 and Windows 10/11
- Experience with Active Directory, Entra ID, Intune, MFA and Citrix
- Excellent communication and problem-solving skills
- Relevant IT certification or equivalent experience
What’s on offer:
- Competitive salary and benefits
- Hybrid working
- Training and development opportunities
- Supportive team environment
- Exposure to modern Microsoft technologies
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IT Support Analyst (1st Line) – London | Permanent | Hybrid Working | £45-£50,000 employer: LAW CHOICE RECRUITMENT
Join a dynamic law firm at the heart of London, where your role as a Business Development and Marketing Manager will allow you to make a significant impact on the firm's growth and visibility in the vibrant sectors of music, sport, and entertainment. With a culture that fosters creativity and collaboration, you'll enjoy opportunities for professional development while working closely with high-profile clients and leading innovative marketing initiatives. The firm values your contributions and offers a supportive environment that encourages personal and career growth.
