At a Glance
- Tasks: Provide first-line IT support and troubleshoot various systems and applications.
- Company: Join one of the UK's top law firms with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and training opportunities.
- Other info: Flexible shift patterns and excellent career development prospects.
- Why this job: Gain exposure to modern Microsoft technologies while making a real impact.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 required.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a customer-focused IT Support Analyst to join a busy Service Desk team at one of the UKs best known law firms, providing first-line support across a range of systems, applications and devices. They are looking for someone with at least 12 months experience with a law firm or professional services environment. Its working within the shift rota between 8.00am and 6.00pm, Monday to Friday, for example 8.00am to 4.00pm, 9.00am to 5.00pm, or 10.00am to 6.00pm. Working within the adapted hybrid working policy, which usually involves alternate weeks working from the office and from home.
Key responsibilities:
- Delivering first-line IT support via phone, remote access and in person
- Troubleshooting hardware, software and Microsoft 365 issues
- Managing incidents through to resolution
- Supporting user onboarding, offboarding and account administration
- Escalating and coordinating issues with specialist teams and suppliers
- Participating in an out-of-hours support rota
About you:
- Experience in an IT Service Desk or IT Support role
- Strong knowledge of Microsoft 365 and Windows 10/11
- Experience with Active Directory, Entra ID, Intune, MFA and Citrix
- Excellent communication and problem-solving skills
- Relevant IT certification or equivalent experience
What’s on offer:
- Competitive salary and benefits
- Hybrid working
- Training and development opportunities
- Supportive team environment
- Exposure to modern Microsoft technologies
IT Support Analyst (1st Line) – London | Permanent | Hybrid Working | £45-£50,000 employer: LAW CHOICE RECRUITMENT
At LAW CHOICE RECRUITMENT, we pride ourselves on being an excellent employer that values the contributions of our team members. Our hybrid working model promotes a healthy work-life balance, while our commitment to professional development ensures that employees have ample opportunities for growth within the dynamic field of Structured Finance & Derivatives. With competitive salaries and a supportive work culture, we strive to create a rewarding environment where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (1st Line) – London | Permanent | Hybrid Working | £45-£50,000
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LAW CHOICE RECRUITMENT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LAW CHOICE RECRUITMENT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LAW CHOICE RECRUITMENT!
✨Direct Apply to LAW CHOICE RECRUITMENT
Let's not forget to apply directly through the LAW CHOICE RECRUITMENT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst (1st Line) – London | Permanent | Hybrid Working | £45-£50,000
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LAW CHOICE RECRUITMENT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LAW CHOICE RECRUITMENT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LAW CHOICE RECRUITMENT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
