At a Glance
- Tasks: Provide debt advice and support to clients facing financial hardship across South West London.
- Company: Join a leading Law Centre dedicated to social justice and community support.
- Benefits: Hybrid working, competitive salary, and the chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic and impactful environment.
- Why this job: Help people navigate financial challenges and improve their lives in a supportive team.
- Qualifications: 12 months' experience in debt advice and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Find your next opportunity at Law Centres Network or with one of our member Law Centres. We’re looking for an experienced and motivated Money Advice Caseworker to join our Debt Advice Team. The team is part of the Debt Free Advice partnership. You’ll support people across South West London who are facing debt, financial hardship and cost of living pressures, helping them understand their options and take practical steps to improve their situation. You’ll work directly with clients through face‑to‑face appointments, telephone, video and digital channels, providing high quality debt advice and helping people navigate complex financial problems. You’ll also work alongside volunteers and colleagues across the organisation to provide holistic support, particularly where debt issues overlap with housing, welfare benefits and wider social welfare law issues.
What You’ll Be Doing:
- Providing debt advice to clients across South West London.
- Supporting clients with issues including rent and mortgage arrears, consumer debt, bankruptcy and enforcement action.
- Managing your own caseload and keeping accurate case records.
- Helping clients maximise income and access additional support where needed.
- Delivering advice through appointments, outreach, telephone, video and online platforms.
- Supporting volunteers and contributing to a collaborative team environment.
- Assisting with project reporting, case studies and funding returns.
What We’re Looking For:
- At least 12 months’ experience providing debt advice.
- Experience working under a Money and Pensions Service contract, or a recognised debt advice qualification such as MIMA.
- Strong client care and communication skills.
- The ability to manage a busy caseload and meet targets.
- Good IT skills, including confidence using Microsoft Office and Excel.
- An understanding of the challenges faced by clients experiencing financial hardship.
- A commitment to social justice and equal access to advice services.
Why Join SWLLC?
South West London Law Centres supports thousands of people each year across Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth. We are one of the largest Law Centres in the country, providing legal advice and representation in housing, debt, welfare rights, immigration, employment and community care law. Alongside our legal aid services, we run one of the largest pro bono clinic networks in London. Our Money Team works closely with housing and cost of living projects to provide practical, holistic support to people facing financial crisis and the risk of homelessness.
Additional Information:
- Hybrid working available, with a mix of homeworking and office/outreach work.
- Some very occasional evening and weekend work may be required.
- Travel across South West London outreach locations is expected.
- Permanent (subject to continued funding).
Money Advice Caseworker employer: Law Centres
At South West London Law Centres, we pride ourselves on being an exceptional employer dedicated to social justice and community support. Our collaborative work culture fosters professional growth, offering opportunities for employees to develop their skills while making a meaningful impact in the lives of those facing financial hardship across South West London. With hybrid working options and a commitment to holistic support, we ensure our team members thrive both personally and professionally in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Caseworker
✨Tip Number 1
Network like a pro! Reach out to your contacts in the legal and financial sectors, especially those who might know about opportunities at Law Centres Network. A friendly chat can sometimes lead to a job offer before it’s even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice and client care. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of your past work, like case studies or success stories. This will help them see how you can make a real impact as a Money Advice Caseworker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support those facing financial hardship.
We think you need these skills to ace Money Advice Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Money Advice Caseworker role. Highlight your relevant experience in debt advice and client care, showing us how you meet the specific requirements mentioned in the job description.
Showcase Your Skills:Don’t forget to emphasise your strong communication skills and IT proficiency. We want to see how you’ve used these skills in past roles, especially when managing a busy caseload or working with clients facing financial hardship.
Be Genuine:Let your passion for social justice shine through in your application. We’re looking for someone who truly cares about helping others, so share any personal experiences or motivations that drive you to work in this field.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Law Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and the specific challenges clients face in South West London. Familiarise yourself with common issues like rent arrears and bankruptcy, as well as the services offered by Law Centres Network. This will show that you're not just interested in the role, but that you understand the impact of financial hardship on people's lives.
✨Showcase Your Experience
Be ready to discuss your previous experience providing debt advice. Prepare examples of how you've helped clients navigate complex financial problems and managed your caseload effectively. Highlight any relevant qualifications, like MIMA, and how they’ve equipped you to support clients in a meaningful way.
✨Demonstrate Client Care Skills
Since strong client care is crucial for this role, think of specific instances where you've gone above and beyond for a client. Whether it was through face-to-face meetings or digital channels, be prepared to share how you built rapport and trust, and how you ensured clients felt supported throughout their journey.
✨Emphasise Team Collaboration
This position involves working alongside volunteers and colleagues, so it's important to convey your ability to collaborate effectively. Share examples of how you've contributed to a team environment in the past, whether through mentoring volunteers or working on joint projects. This will demonstrate that you’re a team player who values holistic support.
