At a Glance
- Tasks: Provide debt advice and support to clients facing financial hardship across South West London.
- Company: Join a leading Law Centre dedicated to social justice and community support.
- Benefits: Hybrid working, competitive salary, and the chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic and impactful environment.
- Why this job: Help people navigate financial challenges and improve their lives in a supportive team.
- Qualifications: Experience in debt advice and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Find your next opportunity at Law Centres Network or with one of our member Law Centres. We’re looking for an experienced and motivated Money Advice Caseworker to join our Debt Advice Team. The team is part of the Debt Free Advice partnership. You’ll support people across South West London who are facing debt, financial hardship and cost of living pressures, helping them understand their options and take practical steps to improve their situation.
You’ll work directly with clients through face‑to‑face appointments, telephone, video and digital channels, providing high quality debt advice and helping people navigate complex financial problems. You’ll also work alongside volunteers and colleagues across the organisation to provide holistic support, particularly where debt issues overlap with housing, welfare benefits and wider social welfare law issues.
What You’ll Be Doing:
- Providing debt advice to clients across South West London.
- Supporting clients with issues including rent and mortgage arrears, consumer debt, bankruptcy and enforcement action.
- Managing your own caseload and keeping accurate case records.
- Helping clients maximise income and access additional support where needed.
- Delivering advice through appointments, outreach, telephone, video and online platforms.
- Supporting volunteers and contributing to a collaborative team environment.
- Assisting with project reporting, case studies and funding returns.
What We’re Looking For:
- At least 12 months’ experience providing debt advice.
- Experience working under a Money and Pensions Service contract, or a recognised debt advice qualification such as MIMA.
- Strong client care and communication skills.
- The ability to manage a busy caseload and meet targets.
- Good IT skills, including confidence using Microsoft Office and Excel.
- An understanding of the challenges faced by clients experiencing financial hardship.
- A commitment to social justice and equal access to advice services.
Why Join SWLLC?
South West London Law Centres supports thousands of people each year across Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth. We are one of the largest Law Centres in the country, providing legal advice and representation in housing, debt, welfare rights, immigration, employment and community care law. Alongside our legal aid services, we run one of the largest pro bono clinic networks in London. Our Money Team works closely with housing and cost of living projects to provide practical, holistic support to people facing financial crisis and the risk of homelessness.
Additional Information:
- Hybrid working available, with a mix of homeworking and office/outreach work.
- Some very occasional evening and weekend work may be required.
- Travel across South West London outreach locations is expected.
- Permanent (subject to continued funding).
Money Advice Caseworker in London employer: Law Centres
At South West London Law Centres, we pride ourselves on being an exceptional employer dedicated to social justice and community support. Our collaborative work culture fosters professional growth, offering opportunities for employees to develop their skills while making a meaningful impact in the lives of those facing financial hardship. With hybrid working options and a commitment to holistic support, we provide a rewarding environment for our Money Advice Caseworkers to thrive in South West London.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Caseworker in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the legal and financial sectors, especially those who work with debt advice. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice. Think about real-life scenarios where you've helped clients navigate financial issues, as these will showcase your experience and skills.
✨Tip Number 3
Show your passion for social justice! When you get the chance to chat with potential employers, let them know why you care about helping people in financial hardship. Your commitment can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Law Centres Network.
We think you need these skills to ace Money Advice Caseworker in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Money Advice Caseworker role. Highlight your relevant experience in debt advice and client care, and show us how you can make a difference in South West London.
Showcase Your Skills:We want to see your strong communication skills and IT proficiency shine through. Mention specific examples of how you've managed caseloads or used Microsoft Office and Excel in your previous roles.
Demonstrate Your Commitment:Let us know about your passion for social justice and helping those in financial hardship. Share any experiences that reflect your dedication to providing holistic support and improving clients' situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our amazing team.
How to prepare for a job interview at Law Centres
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and the specific challenges faced by clients in financial hardship. Familiarise yourself with common issues like rent arrears and bankruptcy, as well as the services offered by the Law Centres Network.
✨Showcase Your Experience
Be ready to discuss your previous experience providing debt advice. Prepare examples that highlight your client care skills and how you've managed a busy caseload. This will demonstrate your ability to meet targets and handle complex cases.
✨Communicate Clearly
Since you'll be working directly with clients, strong communication skills are key. Practice explaining complex financial concepts in simple terms. This will show that you can effectively support clients through their challenges.
✨Emphasise Teamwork
Highlight your experience working collaboratively with colleagues and volunteers. Share examples of how you've contributed to a team environment, as this role involves supporting others and working alongside various stakeholders.
