Account Manager - Legal Careers Group in London

Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do. Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs. ‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

Key Responsibilities

• As an Account Manager at LBR, you will own and grow relationships with an established portfolio of clients, working across a mixed product portfolio and territory. This is a commercially focused role with clear accountability for revenue growth, renewals and customer value.
• Develop strong relationships with existing customers, proactively managing accounts to identify upsell, cross‑sell and retention opportunities.
• Create and execute client sales plans to meet and exceed monthly and quarterly revenue targets.
• Work closely with Customer Success to manage the full client lifecycle and increase both renewal value and volume.
• Gather and relay client feedback to support product development and the successful launch of new products.
• Accurately record sales activity and pipeline progression in CRM from opportunity creation through to close.

Skills Knowledge and Expertise

• We’re looking for someone commercially driven, organised, and confident managing customer relationships in a target‑driven environment.
• You will bring a proven track record in sales, account management or business development.
• Excellent communication skills, both written and verbal, including confident client conversations.
• Strong attention to detail and the ability to manage multiple accounts and priorities.
• A commercial mindset, with a clear focus on outcomes and customer value.
• A strong desire to exceed targets and consistently over‑perform.

Benefits

• Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
• Start of employment: Eye care, Employee Assistance Programme, A day off for your birthday.
• After 3 months employment: Pension (4% employer contribution and 4% employee contribution).
• After 4 months employment: Life assurance.
• After probation: Cycle to work scheme, Season ticket loan, £350 annual wellbeing allowance to contribute to gym memberships or fitness classes, Puregym access, Perks at work platform access.
• After 1 year service: Private healthcare.
• Additional Perks: Company socials, Access to Employee Affinity Networks, Mentoring scheme, Volunteering Day, Mortgage Advice, Work from anywhere (2 weeks), Generous parental leave.

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

At Law Business Research, we believe in the power of growth and the importance of nurturing talent. We have learned that building the right team delivers extraordinary results. Our fast-paced journey to becoming a global technology-driven information service provider has been built upon the values we hold close: rewarding excellence, providing meaningful work on our leading brands, and fostering an inclusive environment that is diverse, connected, and supportive. By doing this, we have grown together and achieved global success. Join us and be a part of a journey where your contributions are valued, your impact is significant, and your growth is our priority.