Junior Salesforce CRM Administrator and Data Executive

London Full-Time No home office possible

Description

As a Junior Salesforce CRM Administrator and Data Executive, you will play a key role in supporting the daily operation and improvement of our Salesforce CRM platform and its connected applications. This entry-level position is ideal for someone with a strong interest in CRM, data management, and process optimisation who is eager to develop their skills in a supportive and collaborative environment.

You will assist with system administration, data maintenance, user support, and the delivery of enhancements across Salesforce Sales Cloud, Pardot, and a suite of integrated tools. Working closely with the Data Services Manager and senior CRM team members, you will help ensure the accuracy of business-critical data, support adoption of best practices, and contribute to continuous improvement projects.

Key Responsibilities

Salesforce Administration

Support configuration of Salesforce Sales Cloud and Account Engagement (Pardot), including custom fields, page layouts, flows, and dashboards.
Maintain user roles, permissions, profiles, and security settings.
Assist with managing integrations, including:
OwnBackup & Own Archive
Cvent
LinkedIn Sales Navigator & LinkedIn Ads
Cognism
ZoomInfo
Clari Suite (Copilot, Groove, Forecast & Insight, Capture)

Data Management & Quality

Monitor and maintain CRM data integrity, deduplication, and completeness.
Support data imports, exports, cleansing, and enrichment activities.
Assist in implementing processes to improve data accuracy and usability.

User Support & Training

Provide first-line support to Salesforce and Pardot users, troubleshooting issues and escalating as needed.
Support user onboarding, training sessions, and development of guides and documentation.
Encourage adoption of new tools and features across commercial teams.

Reporting & Insights

Assist with creating and updating reports and dashboards to support business performance tracking.
Help compile data for revenue, pipeline, and marketing performance metrics.

Process Improvement

Gather user requirements to enhance Salesforce workflows and integrations.
Collaborate with the Data Services Manager and senior administrators to test, implement, and document system changes.

Skills, Knowledge and Expertise

Essential

Strong interest in data management, CRM technology, and supporting business users.
Excellent attention to detail and accuracy when working with data.
Proficiency in Microsoft Excel or Google Sheets.
Willingness to learn and adapt to new technologies and processes.
Good interpersonal skills and the ability to communicate effectively.

Desirable

Basic experience with Salesforce CRM (Sales Cloud, Service Cloud, or Pardot/Account Engagement).
Interest in pursuing the Salesforce Administrator (ADM-201) certification or already certified.
Understanding of CRM principles and marketing automation concepts.
Familiarity with any of the following systems/integrations:
OwnBackup or similar backup solutions
Cvent event management
LinkedIn Sales Navigator and Ads
Cognism and ZoomInfo
Clari tools (Copilot, Groove, Forecast, Capture)

Nice to have

Exposure to the legal, professional services, or publishing industries.
Experience working in a sales or marketing operations environment.

Benefits

A collaborative and supportive environment with opportunities to grow your skills and advance your career in CRM and data management.
Training and development towards Salesforce certifications.
The chance to work with a modern technology stack supporting a global business.
Hybrid working and flexible working arrangements.
Regular team events and wellbeing initiatives.
Competitive salary and benefits package.