At a Glance
- Tasks: Lead global Helpdesk operations and enhance service delivery across IT.
- Company: Centellic, a forward-thinking tech company based in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact by improving IT services and customer experience globally.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Centellic in London seeks a Service Delivery Manager to own the operational performance of the global Helpdesk and outsourced partners, aligning with SLAs and customer experience. You will lead governance, reporting and continual improvement across IT Operations and suppliers.
You will collaborate with Infrastructure, InfoSec, Enterprise Services, CRM, Product & Technology and business stakeholders to mature service delivery, establish service ownership, and drive improvements across regions.
Global IT Service Delivery Leader employer: Law Business Research
At Law Business Research, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work culture in the heart of London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and success. With attractive benefits such as private healthcare and eye care, we ensure our team feels valued and empowered to thrive both personally and professionally.
