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- Tasks: Support and improve our Salesforce CRM platform while managing data and user support.
- Company: Join a dynamic team in a collaborative business operations environment.
- Benefits: Enjoy hybrid working, training opportunities, and a competitive salary.
- Why this job: Kickstart your career in CRM and data management with real impact.
- Qualifications: Strong interest in CRM, data management, and excellent attention to detail.
- Other info: Great opportunities for growth and development in a supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
Department: Business Operations
Employment Type: Full Time
Location: London
Reporting To: Sergio Otero Felipe
Description
As a Junior Salesforce CRM Administrator and Data Executive, you will play a key role in supporting the daily operation and improvement of our Salesforce CRM platform and its connected applications. This entry-level position is ideal for someone with a strong interest in CRM, data management, and process optimisation who is eager to develop their skills in a supportive and collaborative environment.
You will assist with system administration, data maintenance, user support, and the delivery of enhancements across Salesforce Sales Cloud, Pardot, and a suite of integrated tools. Working closely with the Data Services Manager and senior CRM team members, you will help ensure the accuracy of business-critical data, support adoption of best practices, and contribute to continuous improvement projects.
Key Responsibilities
Salesforce Administration
- Support configuration of Salesforce Sales Cloud and Account Engagement (Pardot), including custom fields, page layouts, flows, and dashboards.
- Maintain user roles, permissions, profiles, and security settings.
- Assist with managing integrations, including:
- OwnBackup & Own Archive
- Cvent
- LinkedIn Sales Navigator & LinkedIn Ads
- Cognism
- ZoomInfo
- Clari Suite (Copilot, Groove, Forecast & Insight, Capture)
Data Management & Quality
- Monitor and maintain CRM data integrity, deduplication, and completeness.
- Support data imports, exports, cleansing, and enrichment activities.
- Assist in implementing processes to improve data accuracy and usability.
User Support & Training
- Provide first-line support to Salesforce and Pardot users, troubleshooting issues and escalating as needed.
- Support user onboarding, training sessions, and development of guides and documentation.
- Encourage adoption of new tools and features across commercial teams.
Reporting & Insights
- Assist with creating and updating reports and dashboards to support business performance tracking.
- Help compile data for revenue, pipeline, and marketing performance metrics.
Process Improvement
- Gather user requirements to enhance Salesforce workflows and integrations.
- Collaborate with the Data Services Manager and senior administrators to test, implement, and document system changes.
Skills, Knowledge and Expertise
Essential
- Strong interest in data management, CRM technology, and supporting business users.
- Excellent attention to detail and accuracy when working with data.
- Proficiency in Microsoft Excel or Google Sheets.
- Willingness to learn and adapt to new technologies and processes.
- Good interpersonal skills and the ability to communicate effectively.
Desirable
- Basic experience with Salesforce CRM (Sales Cloud, Service Cloud, or Pardot/Account Engagement).
- Interest in pursuing the Salesforce Administrator (ADM-201) certification or already certified.
- Understanding of CRM principles and marketing automation concepts.
- Familiarity with any of the following systems/integrations:
- OwnBackup or similar backup solutions
- Cvent event management
- LinkedIn Sales Navigator and Ads
- Cognism and ZoomInfo
- Clari tools (Copilot, Groove, Forecast, Capture)
Nice to have
- Exposure to the legal, professional services, or publishing industries.
- Experience working in a sales or marketing operations environment.
Benefits
- A collaborative and supportive environment with opportunities to grow your skills and advance your career in CRM and data management.
- Training and development towards Salesforce certifications.
- The chance to work with a modern technology stack supporting a global business.
- Hybrid working and flexible working arrangements.
- Regular team events and wellbeing initiatives.
- Competitive salary and benefits package.
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Junior Salesforce CRM Administrator and Data Executive - Business Operations employer: Law Business Research Limited
Contact Detail:
Law Business Research Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Salesforce CRM Administrator and Data Executive - Business Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your knowledge of Salesforce and data management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills through projects or volunteer work. If you can demonstrate your ability to manage data or support CRM systems, it’ll make you stand out. Plus, it’s a great way to learn and grow!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Junior Salesforce CRM Administrator and Data Executive - Business Operations
Some tips for your application 🫡
Show Your Passion for CRM: When writing your application, let us know why you're excited about CRM and data management. Share any relevant experiences or projects that highlight your interest in these areas. We love seeing candidates who are genuinely enthusiastic about the role!
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check your CV and cover letter for accuracy, as this reflects your ability to manage data effectively. We appreciate candidates who take pride in their work!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your skills and experiences that align with the responsibilities of the Junior Salesforce CRM Administrator role. We want to see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re serious about joining StudySmarter!
How to prepare for a job interview at Law Business Research Limited
✨Know Your Salesforce Basics
Before the interview, brush up on your knowledge of Salesforce CRM, especially Sales Cloud and Pardot. Familiarise yourself with key features like custom fields, dashboards, and user roles. This will show your genuine interest and readiness to dive into the role.
✨Showcase Your Data Management Skills
Prepare examples of how you've handled data in the past, whether through projects or coursework. Highlight your attention to detail and any experience with data cleansing or reporting. This will demonstrate your capability to maintain data integrity, which is crucial for the position.
✨Practice Problem-Solving Scenarios
Think about common issues users might face with Salesforce and how you would troubleshoot them. Be ready to discuss how you would support users and improve their experience. This shows that you're proactive and ready to contribute to user support right away.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for growth within the company. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.