Global Commercial Director - FTC

The Global Commercial Director is accountable for driving sustainable global revenue growth across the Specialist Platforms portfolio. The role owns the end-to-end commercial agenda, including global sales strategy, pricing, client relationships, and revenue performance, with a strong focus on subscription revenues, renewals, upsell, and long-term client value within the legal sector. The role requires deep understanding of law firm economics, buying cycles, and legal decision-makers, combined with strong leadership, financial acumen, and data-driven execution.

Key Responsibilities

• Commercial Strategy & Revenue Growth
  • Define, implement, and continuously refine the global commercial and sales strategy to support business growth.
  • Develop and deliver annual sales plans based on market trends, economic indicators, and competitor analysis.
  • Identify and maximise new business opportunities across regions and brands to meet global revenue targets.
  • Develop deep market and sector insight into clients and competitors, sharing insights internally to strengthen product development and client experience.
• Sales Leadership & Team Management
  • Lead, motivate, and performance-manage Sales Directors, Sales Managers, and wider commercial teams globally, in line with our values.
  • Forecast headcount requirements and design team structures to maximise productivity and revenue.
  • Actively coach, mentor, and support team members, taking ownership for talent development and succession planning.
  • Design and implement competitive commission and incentive plans, working closely with Finance to ensure alignment with business objectives.
• Client & Market Engagement
  • Own and maintain senior relationships with law firms (partners, knowledge leaders, BD), in-house legal teams, and legal service providers.
  • Attend key client meetings to communicate product developments and gather actionable client feedback.
  • Oversee strategic account planning for priority global clients.
  • Represent the business at industry events, networking to strengthen brand profile and create new commercial opportunities.
• Subscription, Retention & Lifetime Value
  • Optimise subscription models, contract structures, and renewal processes to maximise retention and lifetime value.
  • Drive improvements in customer usage, engagement, and expansion revenue.
  • Work closely with research, editorial, and product teams to ensure client needs directly inform product evolution and commercial propositions.
• Financial Management & Performance
  • Full accountability for P&L management within area of responsibility.
  • Establish sales objectives by forecasting and setting quotas by region and brand, with clear volume and margin targets.
  • Review and monitor pricing strategies, recommending changes where required to remain competitive and profitable.
  • Own revenue forecasting, pipeline management, and performance reporting, ensuring accuracy and transparency.
  • Define and track key commercial KPIs, including: New business revenue, Renewal and churn rates, Average deal value, Client lifetime value.
• Cross-Functional Leadership
  • Build strong, collaborative relationships across the organisation, including Editorial, research, and content teams, Marketing and sales enablement, Revenue operations and client services, Product, technology, and Finance.
  • Act as a senior commercial voice within leadership forums, influencing strategic decision-making.

Skills Knowledge and Expertise

Essential

• Proven senior commercial leadership experience in legal research, legal publishing, professional services, or B2B subscription businesses.
• Demonstrated success delivering global revenue growth and managing recurring revenue models.
• Significant experience managing and developing high-performing sales teams.
• Excellent commercial judgement, negotiation, and pricing capability.
• Comfortable operating at executive and board level.

Desirable

• Exposure to international or matrixed organisations.
• Strong understanding of law firm and in-house legal buying behaviour.
• Experience working closely with editorial or research-driven teams.

Measures of Success

• Delivery of global revenue and margin targets.
• Subscription growth, renewal, and retention performance.
• Accuracy of forecasting and pipeline management.
• Strength and stability of senior client relationships.
• Sales team performance, engagement, and capability development.

About Centellic

Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity. Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter. At Centellic, we’re a global intelligence and information services business, setting the standard for how critical business decisions are made.

Why Centellic?

At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do. Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary. Centellic’s advantage is our people and the culture we’ve created together. It’s an environment where individuality is encouraged, relationships are genuine, and there’s a strong sense of purpose in what we’re building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

• Start of employment:
  • Eye care
  • Employee Assistance Programme
  • A day off for your birthday
• After 3 months employment:
  • Pension (4% employer contribution and 4% employee contribution)
• After 4 months employment:
  • Life assurance
• After probation:
  • Cycle to work scheme
  • Season ticket loan
  • £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
  • Puregym access
  • Perks at work platform access
• After 1 year service:
  • Private healthcare
• Additional Perks:
  • Company socials
  • Access to Employee Affinity Networks
  • Mentoring scheme
  • Volunteering Day
  • Mortgage Advice
  • Work from anywhere (2 weeks)
  • Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’