At a Glance
- Tasks: Lead CRM strategy and manage client data for a top law firm.
- Company: A prestigious law firm with a focus on growth and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for career progression.
- Other info: Exciting role with visibility and autonomy in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on CRM transformation.
- Qualifications: 4+ years of CRM experience in a law firm and strong data management skills.
The predicted salary is between 59400 - 72600 £ per year.
London | Hybrid Working (3 days office, 2 days remote)
A highly regarded law firm is seeking an experienced CRM & Client Data Manager to take ownership of its CRM strategy and client data management. This is an exciting opportunity to join a growing BD & Marketing team and play a key role in a major CRM transformation programme. If you're passionate about CRM, data analytics, user adoption and business growth, this role offers significant visibility, autonomy and long-term career progression.
Key Responsibilities:
- Lead the ongoing development and implementation of the firm's CRM strategy
- Manage and optimise Interaction+ Hybrid and associated CRM technologies
- Drive data quality, governance and GDPR compliance across all CRM activities
- Develop CRM policies, processes and best practice standards
- Deliver reporting, analytics and insights to support BD and marketing activity
- Manage CRM-related suppliers and vendor relationships
- Train and support stakeholders across the business, including senior leaders
About You
You'll bring:
- 4+ years' CRM experience within a law firm
- Strong experience with Interaction+ Hybrid
- Expertise in CRM data management, reporting and analytics
- Experience driving CRM adoption and stakeholder engagement
- Excellent project management and organisational skills
CRM and Client Data Manager employer: LAW Absolute
Join a prestigious tax practice in London that not only values your expertise but also fosters a collaborative and dynamic work culture. With a focus on professional development, you'll have access to a wealth of resources and mentorship opportunities, ensuring your growth as a Tax Lawyer while working on high-profile international cases. Enjoy the unique advantage of being part of a team that is at the forefront of navigating the complexities of the global tax landscape, all within the vibrant and diverse environment of London.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Client Data Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LAW Absolute. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LAW Absolute before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM and Client Data Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LAW Absolute:Your cover letter is your chance to shine! Tell us why you want to work at LAW Absolute specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LAW Absolute!
How to prepare for a job interview at LAW Absolute
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
