At a Glance
- Tasks: Lead the reception and nights team to deliver exceptional guest experiences.
- Company: Join a growing nationwide hotel group with a focus on high standards.
- Benefits: Earn up to £27,000, enjoy 28 days holiday, and discounts on food and drink.
- Other info: Great opportunities for promotion as the hotel expands.
- Why this job: Shape the guest experience and develop your management skills in a vibrant environment.
- Qualifications: Previous experience in a similar role and fine dining background required.
The predicted salary is between 28103 - 34348 £ per year.
Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire.
The role would suit a Reception Manager looking for their next management role within a growing nationwide group.
The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level.
You will be directly responsible for the reception and nights team within the hotel.
The Role
- As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
- Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
- Check that room allocation and upgrades are conducted proficiently
- Ensure guests are welcomed and receive an outstanding level of customer service
- Management and training
- Liaising with all departments on a daily basis
- Monitoring revenue figures to ensure targets are met
Experience and Skills required
- Experience in a similar role is essential
- Must have previous fine dining experience and worked to AA standards
- Good communication and interpersonal skills
- Ability to motivate and train staff
- Able to work to deadlines
- Able to work within budgets
Salary and Benefits
- My client is offering the successful Front of House Manager a salary up to £27,000
- 5 out of 7 days.
- Opportunities for promotion and progression as the property expands
- 28 Days Holiday including bank holidays
- Discounts on Food and Beverage
- #J-18808-Ljbffr
Front Office Manager - Hotel in Stanmore employer: Lavoro Hospitality
Lavoro Hospitality is an exceptional employer, offering a vibrant work culture that celebrates creativity and culinary excellence in the heart of Carnaby Street. With competitive salaries and a robust bonus structure, employees are encouraged to grow within the company as it expands, benefiting from comprehensive training and development opportunities. Join us to be part of a dynamic team dedicated to delivering outstanding Sri Lankan cuisine and service, while enjoying the unique atmosphere of one of London's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Hotel in Stanmore
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lavoro Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lavoro Hospitality
Don't be shy about reaching out to Lavoro Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager - Hotel in Stanmore
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lavoro Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lavoro Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
