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For Companies At a Glance
- Tasks: Lead the reception and nights team, ensuring top-notch service for guests.
- Company: Join a growing nationwide hotel group with a focus on excellence.
- Benefits: Earn up to £27,000, enjoy 28 days holiday, and opportunities for promotion.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Make a real impact in hospitality while developing your management skills.
- Qualifications: Experience in a similar role and fine dining is essential.
The predicted salary is between 27000 - 27000 £ per year.
Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group. The Front Office Manager's focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.
The Role
- As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
- Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
- Check that room allocation and upgrades are conducted proficiently.
- Ensure guests are welcomed and receive an outstanding level of customer service.
- Management and training.
- Liaising with all departments on a daily basis.
- Monitoring revenue figures to ensure targets are met.
Experience and Skills required
- Experience in a similar role is essential.
- Must have previous fine dining experience and worked to AA standards.
- Good communication and interpersonal skills.
- Ability to motivate and train staff.
- Able to work to deadlines.
- Able to work within budgets.
Salary and Benefits
- My client is offering the successful Front of House Manager a salary up to £27,000.
- 5 out of 7 days.
- Opportunities for promotion and progression as the property expands.
- 28 Days Holiday including bank holidays.
Front Office Manager - Hotel in London employer: Lavoro Hospitality
Contact Detail:
Lavoro Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Hotel in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories from your previous roles that highlight your skills in training staff and delivering top-notch service.
✨Tip Number 3
Research the hotel! Before any interview, make sure you know the ins and outs of the hotel you're applying to. Understanding their values and standards will help you tailor your answers and show you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Front Office Manager - Hotel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in managing reception teams and any fine dining experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered high standards of service and trained staff in previous positions.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Lavoro Hospitality
✨Know Your Stuff
Make sure you’re familiar with the hotel’s services and standards, especially those related to fine dining and AA standards. Research the hotel’s reputation and any recent news or reviews. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be responsible for training and motivating staff. Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved service quality or resolved conflicts effectively.
✨Customer Service is Key
Be ready to discuss how you ensure outstanding customer service. Have anecdotes that demonstrate your ability to handle guest complaints or enhance their experience. This will highlight your commitment to high service standards.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the hotel's future plans, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.