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For Companies At a Glance
- Tasks: Lead the reception and nights team, ensuring top-notch service and staff training.
- Company: Join a growing nationwide hotel group with a focus on excellence.
- Benefits: Earn up to £27,000, enjoy 28 days holiday, and opportunities for promotion.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Make a real impact in hospitality while developing your management skills.
- Qualifications: Experience in a similar role and fine dining background required.
The predicted salary is between 27000 - 27000 £ per year.
Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group. The Front Office Manager's focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.
The Role
- As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
- Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
- Check that room allocation and upgrades are conducted proficiently.
- Ensure guests are welcomed and receive an outstanding level of customer service.
- Management and training.
- Liaising with all departments on a daily basis.
- Monitoring revenue figures to ensure targets are met.
Experience and Skills required
- Experience in a similar role is essential.
- Must have previous fine dining experience and worked to AA standards.
- Good communication and interpersonal skills.
- Ability to motivate and train staff.
- Able to work to deadlines.
- Able to work within budgets.
Salary and Benefits
- My client is offering the successful Front of House Manager a salary up to £27,000.
- 5 out of 7 days.
- Opportunities for promotion and progression as the property expands.
- 28 Days Holiday including bank holidays.
Front Office Manager - Hotel employer: Lavoro Hospitality
Contact Detail:
Lavoro Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Hotel
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories about how you've trained staff or handled tricky situations – it’ll make you memorable!
✨Tip Number 3
Research the hotel! Before any interviews, check out the hotel’s website and social media. Knowing their values and recent news will help you tailor your answers and show you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Front Office Manager - Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office management and fine dining. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Front Office Manager role. Share your passion for delivering high standards of service and how you’ve trained staff in the past.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Lavoro Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and standards. Research their service style and any recent news about the hotel. This will help you demonstrate your genuine interest and show that you’re aligned with their goals.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully trained and motivated staff in the past. Think about specific situations where you improved team performance or customer satisfaction – these stories will make you stand out.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share experiences where you went above and beyond for guests, and how you handled any challenges. This will highlight your commitment to high standards, which is crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the hotel’s training programmes or how they measure success in the front office. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.