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- Tasks: Be the welcoming face of our care home and manage essential admin tasks.
- Company: Lavendar Care Home, dedicated to providing exceptional care and support.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your admin skills.
- Qualifications: 5 years experience in a similar role, ideally within the care sector.
- Other info: Join a caring team and enjoy a fulfilling part-time role.
The predicted salary is between 20000 - 20000 £ per year.
We are Lavendar Care Home in Derby and we are specialists in making residential care home clients feel valued and loved whilst providing exceptional levels of care and support.
We are seeking a new receptionist / administrator to be the face of the care home to clients families and retain exceptionally high standards of administration, cleanliness and courtesy to new and existing clientele.
You will be accountable for
- Greet and welcome visitors, residents, relatives, and staff, directing them appropriately while maintaining a professional and supportive environment.
- Manage visitor logs, notify staff of arrivals, and ensure compliance with infection control, safeguarding, and CQC protocols.
- Handle inquiries from prospective clients or families, including providing information on services and potentially conducting tours.
- Maintain the reception area tidy, secure, and presentable, reporting maintenance issues and storing confidential information properly.
- Answer incoming calls promptly, transfer them to the right person, take accurate messages, and manage emails, faxes, and other correspondence.
- Process incoming and outgoing post, distribute mail, log deliveries, and handle general office duties like filing, data entry, photocopying, and ordering supplies.
- Assist with resident admin such as admissions, discharges, file maintenance, record updates for incidents, and managing resident fund accounts.
- Support staff administration including personnel files, recruitment tasks, training tracking, supervision, annual leave, and work permits.
- Uphold confidentiality, data protection (GDPR), and safeguarding policies, report concerns, handle complaints empathetically, and escalate as needed.
- Contribute to health and safety, compliance for CQC inspections, training coordination, and additional tasks like payroll or meeting arrangements.
The successful applicant will have had 5 years experience in a similar role ideally in the care sector.
Do we sound like a Company that you would like to join?
If so, we would love to hear from you.
This is a permanent part time role and the hours are Monday to Friday 9.30am to 2.30pm
Salary is £20,000 per annum.
Job Type: Part-time
Pay: £20,000.00 per year
Expected hours: 25 per week
Work Location: In person
Receptionist/Administrator employer: Lavender Lodge
Contact Detail:
Lavender Lodge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
First things first, make sure you know the ins and outs of Lavendar Care Home. Research their values and services so you can chat confidently about how you fit into their mission. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones to ask them too! This not only shows your enthusiasm but also helps you figure out if this is the right place for you.
✨Tip Number 3
Dress the part! As a receptionist/administrator, you’ll be the face of the care home. Make sure you look professional and approachable. A smart appearance can make a great first impression on both the interviewers and future clients.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Lavendar Care Home.
Tailor Your Experience: Make sure to highlight your relevant experience in administration and the care sector. We’re looking for someone who understands the importance of a supportive environment, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us about the recruitment process!
How to prepare for a job interview at Lavender Lodge
✨Know the Care Home Inside Out
Before your interview, take some time to research Lavendar Care Home. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist/administrator, communication is key. Prepare examples from your past experience where you’ve successfully handled inquiries or resolved issues. Practise clear and confident responses to demonstrate your ability to interact with clients and staff alike.
✨Emphasise Your Organisational Skills
This role requires excellent administration skills. Be ready to discuss how you manage multiple tasks, maintain records, and ensure compliance with protocols. Bring along examples of how you've kept things organised in previous roles, especially in a care setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think about situations where you had to handle complaints or sensitive information. Practising your responses will help you convey your capability to handle the responsibilities of the role effectively.