Floor Manager

Lavender Lodge is a CQC-regulated nursing home on a deliberate journey of cultural and quality transformation.

We are raising our standards not just in documentation and clinical competency, but in the energy, warmth, and professionalism that define daily life for our residents.

As Senior Carer, you will be a critical part of makingthat happen.

You are not just a shift leader you are a standard-setter, a culture carrier, and one of the first people our residents and families turn to.

About the Role KEY RESPONSIBILITIES

• Leading and supervising the care team during your shift, acting as first point of contact and escalating concerns to the Nurse in Charge.
• Setting the tone for the shift — modelling the energy, warmth, and professionalism you expect from the team around you.
• Delivering and overseeing high-quality personal care: washing, dressing, toileting, and mobility support.
• Administering and recording medications in accordance with company policy and CQC standards (where competency-assessed).
• Completing, reviewing, and updating care plans and risk assessments using our PCS care system, ensuring accuracy and clinical relevance.
• Spot-checking your team's documentation and coaching improvement — not just completing your own records.
• Supporting residents with nutrition and mealtimes — ensuring these are social, dignified occasions, not rushed routines.
• Mentoring junior care staff: conducting supervisions, supporting inductions, and identifying development needs.
• Building positive professional relationships with residents, families, and the multidisciplinary team.
• Championing person-centred care — knowing your residents as individuals, not as tasks on a rota.
• Supporting residents receiving end-of-life care with clinical competence and deep human compassion.
• Contributing to audits, quality improvement, and CQC compliance activities.

WHAT GOOD LEADERSHIP LOOKS LIKE HERE A great Senior Carer at Lavender Lodge does not just manage a shift — they shape it.

They walk onto the floor and the energy shifts.

Residents feel it.

Junior staff feel it.

A high-performing Senior Carer holds people to account with kindness; challenges poor practice without humiliating; and consistently asks: \"Is this the best we can do for this person today?\" They understand that documentation is protection — for the resident, the team, and the organisation — and they treat it with the same care they bring to hands-on work.

COMPLIANCE experience with digital care recording.

• Experience with or willingness to learn the PCS care system.
• A naturally sociable, engaged, and positive personality — you enjoy people and it shows.
• Ability to work flexibly, including weekends and shift patterns.
• Enhanced DBS certificate registered on the DBS Update Service.
• Right to work in the UK.

Previous experience in a care or support role, ideally within a residential setting We want leaders who lead with warmth not just authority.

Technical competence is a given.

What sets our Senior Carers apart is their character.

We want people who bring genuine energy to every shift: who are chatty with residents, fun with colleagues, and firm when it matters.

People who do not clock-watch; who notice the resident sitting alone at the window and do something about it.

If you are the kind of person who naturally takes ownership, who raises standards without being asked, and who believes that a well-run shift should also be a joyful one.

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