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For Companies At a Glance
- Tasks: Install and maintain high-performance vending machines while building customer relationships.
- Company: Join Lavazza Professional, a family-owned leader in innovative coffee solutions.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Why this job: Be part of a sustainable company dedicated to innovation and employee development.
- Qualifications: GCSEs in Maths, English, and Science; customer service and technical experience required.
- Other info: Work remotely with opportunities for career growth and team collaboration.
The predicted salary is between 30000 - 34000 ÂŁ per year.
Pay: ÂŁ30,000.00-ÂŁ34,000.00 per year
Who are we?
Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.
As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.
What is the role?
We are seeking a field based Field Service Engineer to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover South East London and surrounding locations, you must be located within this area and willing to travel.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health & Safety requirements and regulations
- Meeting core operational objectives and driving account profitability
- Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
- Be able to travel outside of own territory to support other areas and regions when the business requires support
- Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
- Accurate management of spares to minimise cost and eliminate stock-outs
- Ownership of local problems through to resolution to maximise customer satisfaction
- Leading and participating within the team environment, including attendance at team meetings
- Supporting all projects at regional and national level for efficiency gains
The successful candidate will:
- Have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred)
- Have experience within a Customer facing role dealing with issues/complaints effectively, not just customer service.
- Have experience within a technical or mechanical role which requires fault finding and fix
- Be competent at using Microsoft Office applications; Outlook, Excel, Word
- Be a strong communicator with the confidence to upsell and provide recommendations
- Be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision
- Hold a Full UK driving licence
In exchange we will offer you:
- Competitive salary
- Annual bonus - profit and performance dependent
- 25 days holiday plus bank holidays
- Pension Scheme
- Private Health Care
- Plus a range of health and well-being benefits
- Company vehicle
- Company discounts
- Plus many more
All successful candidates will be subject to a completing and satisfying DBS check. Due to the recruitment process applicants must be located within the UK.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Licence/Certification: Driving Licence (required)
Work Location: On the road
Field Based Vending Technician - South East London in Southampton employer: LAVAZZA PROFESSIONAL
Contact Detail:
LAVAZZA PROFESSIONAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Vending Technician - South East London in Southampton
✨Tip Number 1
Get to know the company inside out! Research Lavazza Professional's values, products, and their commitment to sustainability. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Lavazza. Personal connections can give you an edge in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about specific examples from your past experiences that demonstrate your problem-solving abilities and customer focus. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Lavazza team. Good luck!
We think you need these skills to ace Field Based Vending Technician - South East London in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about working with us at Lavazza Professional and can convey that in their words.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical and customer service expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what you bring to the table in a way that's easy to digest!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at LAVAZZA PROFESSIONAL
✨Know Your Machines
Familiarise yourself with the types of vending machines Lavazza Professional uses. Understand their features, common issues, and how to troubleshoot them. This will show your technical knowledge and readiness to tackle the role head-on.
✨Customer Focus is Key
Prepare examples from your past experiences where you successfully resolved customer complaints or enhanced customer satisfaction. Highlighting your ability to build relationships and communicate effectively will resonate well with the interviewers.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you identified a problem and implemented a solution, especially in a technical or mechanical context. This will demonstrate your proactive approach and ability to think on your feet.
✨Emphasise Teamwork and Flexibility
Since the role involves working within a team and sometimes travelling outside your territory, share experiences that showcase your teamwork skills and adaptability. Mention any instances where you supported colleagues or took on additional responsibilities.
