At a Glance
- Tasks: Install, maintain, and repair vending machines while building strong customer relationships.
- Company: Join Lavazza Professional, a family-owned leader in innovative coffee solutions.
- Benefits: Competitive salary, travel opportunities, and commitment to sustainability.
- Other info: Exciting role with opportunities for personal growth and development.
- Why this job: Be an ambassador for quality coffee and enhance workplace productivity across London.
- Qualifications: Customer-focused attitude and strong communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
An exciting opportunity to join our technical division. Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK.
What is the role? We are seeking a field based Field Service Engineer to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover London, The City and West End areas and surrounding locations when needed, you must be located within easy commute of these areas and be used to travelling around the busy London locations and willing to travel various distances.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health and Safety regulations
- Be a strong communicator with the confidence to upsell and provide recommendations
- Be able to work remotely with the ability to prioritise based on customer needs
Field Service Vending Technician/Engineer - City and West End of London employer: LAVAZZA PROFESSIONAL
Lavazza Professional is an exceptional employer, offering a dynamic work environment that fosters innovation and sustainability. With a strong commitment to employee development and a family-owned ethos, we provide our team with opportunities for growth while promoting a culture of responsibility and quality. Working in the vibrant City and West End of London, you'll be part of a forward-thinking company dedicated to enhancing workplace productivity through cutting-edge vending solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Vending Technician/Engineer - City and West End of London
✨Tip Number 1
Get to know the company inside out! Research Lavazza Professional's values, products, and their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about how you can demonstrate your customer focus and problem-solving skills, as these are key for the Field Service Engineer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Lavazza Professional and ready to contribute to their mission.
We think you need these skills to ace Field Service Vending Technician/Engineer - City and West End of London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Mention any relevant experience or knowledge about the industry, as it shows us you’re genuinely interested in what we do at Lavazza Professional.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your technical skills and customer service experience, as these are key for a Field Service Engineer. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LAVAZZA PROFESSIONAL
✨Know Your Machines
Familiarise yourself with the types of vending machines Lavazza Professional uses. Understand their features, common issues, and maintenance requirements. This will show your technical knowledge and enthusiasm for the role.
✨Customer-Centric Mindset
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and provide excellent service, as this is key for a Field Service Engineer.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you had to troubleshoot or resolve issues quickly. Be ready to discuss your thought process and how you prioritised tasks, especially in busy environments like London.
✨Align with Company Values
Research Lavazza's commitment to sustainability and innovation. Be prepared to discuss how your personal values align with theirs, particularly their 'Roadmap to Zero' initiative, to show you're a good cultural fit.
