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For Companies At a Glance
- Tasks: Install and maintain high-performance vending machines while building customer relationships.
- Company: Join Lavazza Professional, a family-owned leader in innovative coffee solutions.
- Benefits: Enjoy a competitive salary, annual bonus, health care, and 25 days holiday.
- Why this job: Be part of a sustainable company dedicated to innovation and employee development.
- Qualifications: GCSEs in Maths, English, and Science; customer service and technical experience preferred.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 30000 - 34000 ÂŁ per year.
Pay: ÂŁ30,000.00-ÂŁ34,000.00 per year
Who are we?
Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding.
As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.
What is the role?
We are seeking a field based Field Service Engineer to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover South East London and surrounding locations, you must be located within this area and willing to travel.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health & Safety requirements and regulations
- Meeting core operational objectives and driving account profitability
- Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs
- Be able to travel outside of own territory to support other areas and regions when the business requires support
- Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year
- Accurate management of spares to minimise cost and eliminate stock-outs
- Ownership of local problems through to resolution to maximise customer satisfaction
- Leading and participating within the team environment, including attendance at team meetings
- Supporting all projects at regional and national level for efficiency gains
The successful candidate will:
- Have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred)
- Have experience within a Customer facing role dealing with issues/complaints effectively, not just customer service.
- Have experience within a technical or mechanical role which requires fault finding and fix
- Be competent at using Microsoft Office applications; Outlook, Excel, Word
- Be a strong communicator with the confidence to upsell and provide recommendations
- Be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision
- Hold a Full UK driving licence
In exchange we will offer you:
- Competitive salary
- Annual bonus - profit and performance dependent
- 25 days holiday plus bank holidays
- Pension Scheme
- Private Health Care
- Plus a range of health and well-being benefits
- Company vehicle
- Company discounts
- Plus many more
All successful candidates will be subject to a completing and satisfying DBS check. Due to the recruitment process applicants must be located within the UK.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Licence/Certification: Driving Licence (required)
Work Location: On the road
Field Based Vending Technician - South East London in Basingstoke employer: LAVAZZA PROFESSIONAL
Contact Detail:
LAVAZZA PROFESSIONAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Vending Technician - South East London in Basingstoke
✨Tip Number 1
Get to know Lavazza Professional and their values! Research the company’s commitment to sustainability and innovation. This will help you connect with them during interviews and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role involves installation and maintenance, brush up on your fault-finding techniques and be ready to discuss your hands-on experience. We want to see how you can tackle real-world problems.
✨Tip Number 3
Show off your customer service skills! Be prepared to share examples of how you've handled customer complaints or issues in the past. Highlighting your ability to build relationships will set you apart as a candidate who aligns with Lavazza's customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Field Based Vending Technician - South East London in Basingstoke
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about working with us at Lavazza Professional and can convey that passion in their words.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical and customer service expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what you bring to the table in a way that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there. Plus, it’s super easy!
How to prepare for a job interview at LAVAZZA PROFESSIONAL
✨Know Your Machines
Familiarise yourself with the types of vending machines Lavazza Professional uses. Understand their features, common issues, and how to troubleshoot them. This will show your technical knowledge and enthusiasm for the role.
✨Customer Focus is Key
Prepare examples from your past experiences where you successfully handled customer complaints or improved customer satisfaction. Highlight your ability to build relationships and communicate effectively, as this is crucial for the Field Based Vending Technician role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you identified a problem and implemented a solution, especially in a technical or mechanical context. This will demonstrate your fault-finding abilities and proactive approach to challenges.
✨Understand the Company Values
Research Lavazza Professional’s commitment to sustainability and innovation. Be prepared to discuss how you align with these values and how you can contribute to their 'Roadmap to Zero' initiative, showcasing your passion for both the role and the company.
