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For Companies At a Glance
- Tasks: Install, maintain, and repair coffee machines while building customer relationships.
- Company: Join Lavazza Professional, a leading name in high-quality coffee solutions.
- Benefits: Competitive pay, travel opportunities, and a chance to work with a passionate team.
- Other info: Dynamic role with opportunities for growth and development in a vibrant environment.
- Why this job: Be part of an exciting journey in the coffee industry and make a real impact.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Lavazza Professional is the Business-to-business (B2B) arm of the Lavazza Group. As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go.
We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels. With significant investment into research and development, we now offer a wide range of solutions, and our range is ever expanding. Lavazza is already the UK’s favourite retail coffee brand for beans and we see the Coffee to Go channel as an exciting opportunity, utilizing our Lavazza on the Move brand, offering the public the opportunity to access the LAVAZZA brand in even more places.
We are seeking a passionate field-based Customer Service Technician to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of coffee machines as required. This position will cover Uxbridge, Enfield and North West London and surrounding locations when needed. You must be located within an easy commute of these areas and be used to travelling around the busy locations and willing to travel various distances. As these will be high volume retail locations, an understanding of working with the general public is essential.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health Outlook, Excel and Word - Essential
- Be a strong communicator with the confidence to upsell and provide recommendations - Essential
- Be able to work remotely with the ability to prioritise based on customer needs
Vending Technician employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending Technician
✨Tip Number 1
Get to know Lavazza and its values! Before your interview, dive into their history and mission. This way, you can show how your passion for quality coffee aligns with their entrepreneurial spirit.
✨Tip Number 2
Practice your customer service skills! Since the role involves interacting with the public, think of examples where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to talk about your technical skills! Brush up on your knowledge of vending machines and any relevant tech experience. Show us how you can keep those coffee machines running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Lavazza family right from the start!
We think you need these skills to ace Vending Technician
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering quality coffee experiences to customers.
Highlight Your Customer Service Skills: Make sure to emphasise any experience you have in customer service. We’re all about building relationships with our clients, so share examples of how you've gone above and beyond to help customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Lavazza family!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Machines
Familiarise yourself with Lavazza's range of coffee machines and their features. Being able to discuss specific models and their functionalities will show your technical knowledge and enthusiasm for the role.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and built relationships, as this role is all about engaging with customers in high-volume retail settings.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to troubleshoot or repair equipment. Be ready to explain your thought process and how you approached the problem, as this will showcase your ability to maintain and service machines effectively.
✨Show Your Passion for Coffee
Express your love for coffee and the Lavazza brand during the interview. Share any personal experiences or knowledge about coffee that can demonstrate your genuine interest in the industry and align with Lavazza's values.