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- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join an innovative organisation focused on customer satisfaction and career development.
- Benefits: Competitive salary, professional growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by building strong partnerships and driving business success.
- Qualifications: Proven experience in account management and strong communication skills required.
- Other info: Exciting opportunity for career advancement in the UK vending marketplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Swindon employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Swindon
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might lead you to your next opportunity!
✨Tip Number 2
Practice your pitch! Whether it’s a casual chat or a formal meeting, being able to clearly articulate your value and what you bring to the table is crucial. Make sure you can confidently discuss your experience and how it aligns with the role of a National Account Manager.
✨Tip Number 3
Follow up after meetings or networking events. A simple thank you email can go a long way in keeping you top of mind. Plus, it shows that you’re proactive and genuinely interested in building relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that National Account Manager role. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace National Account Manager in Swindon
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong communication skills and B2B sales experience in your application. We want to see how you can build relationships and drive sales growth, so don’t hold back!
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Mention specific experiences that relate to managing key client relationships and driving customer satisfaction, as these are crucial for us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Brush up on your financial acumen and be ready to discuss how you've driven account growth and profitability in previous roles. Prepare specific examples that showcase your ability to manage budgets and forecast sales.
✨Build Rapport with Real Examples
Relationship building is key in this role. Think of instances where you've successfully built relationships with clients or internal stakeholders. Be prepared to share these stories during the interview, highlighting your communication skills and how you navigated challenges to create long-term partnerships.
✨Showcase Your Strategic Insight
The job requires strategic insight into new market opportunities. Research the UK vending marketplace and coffee industry trends before your interview. Be ready to discuss how you would approach new business acquisition and what strategies you would implement to optimise growth within existing accounts.
✨Demonstrate Customer-Centric Thinking
Customer satisfaction is paramount for this position. Prepare to discuss how you've handled customer service enquiries in the past and how you’ve ensured a best-in-class customer experience. Highlight your ability to create partnerships that align with both customer needs and commercial objectives.
