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For Companies At a Glance
- Tasks: Manage key client relationships, drive sales growth, and ensure customer satisfaction.
- Company: Join a fast-paced, innovative organisation with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make an impact in B2B sales while building strong client partnerships.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Exciting opportunity for career growth in the UK vending marketplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role
- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
Skills Required include
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
Further skills needed:
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Stevenage employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Stevenage
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that National Account Manager role!
✨Tip Number 2
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Prepare a short, engaging summary of your experience and skills that highlights why you’re the perfect fit for the job. Make it memorable!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the best candidate for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace National Account Manager in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the National Account Manager role. Highlight your experience in B2B sales, customer relationship management, and any relevant achievements that showcase your ability to drive sales growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts or acquired new business in the past.
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your written application is clear, concise, and free of errors. This is your opportunity to demonstrate your verbal and written skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Before the interview, brush up on key metrics related to sales growth and customer retention. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship-Building Skills
This role is all about managing key client relationships. Prepare examples of how you've successfully built rapport with clients in the past. Think about specific strategies you used to maintain long-term partnerships and how they benefited your previous employers.
✨Understand the Market
Familiarise yourself with the UK vending marketplace and coffee industry. Research current trends and challenges. Being able to speak knowledgeably about the market will show that you're proactive and genuinely interested in the role.
✨Prepare for Tough Negotiations
Negotiation skills are crucial for this position. Think of challenging situations you've faced in negotiations and how you navigated them. Be prepared to discuss your approach and the outcomes, showcasing your ability to achieve business goals even under pressure.
