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For Companies At a Glance
- Tasks: Manage key client relationships, drive sales growth, and ensure customer satisfaction.
- Company: Join a fast-paced, innovative organisation with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make an impact in B2B sales while building strong client partnerships.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Exciting opportunity for career growth in the UK vending marketplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role
- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
Skills Required include
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
Further skills needed:
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Plymouth employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Plymouth
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might lead you to your next opportunity!
✨Tip Number 2
Practice your pitch! Whether it’s a casual chat or a formal meeting, being able to clearly articulate your value and what you bring to the table is crucial. Make sure you can confidently discuss your experience and how it aligns with the role of a National Account Manager.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that highlight your fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace National Account Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the National Account Manager role. Highlight your B2B sales experience and any relevant achievements in account management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven sales growth and built strong client relationships in the past.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Brush up on your financial acumen and be ready to discuss how you've driven sales growth in previous roles. Prepare specific examples of how you've managed budgets or increased revenue for existing accounts.
✨Showcase Your Relationship-Building Skills
This role is all about managing key client relationships. Think of instances where you've successfully built rapport with clients or stakeholders. Be prepared to share stories that highlight your ability to create long-term partnerships and how those relationships have benefited your previous employers.
✨Understand the Market
Familiarise yourself with the UK vending marketplace and coffee industry. Research current trends and challenges within the sector. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their business goals.
✨Prepare for Tough Negotiations
Negotiation skills are crucial for this position. Think of challenging situations you've faced in negotiations and how you navigated them. Be ready to discuss your strategies for achieving win-win outcomes, as well as how you handle objections from clients.
