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- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join an innovative organisation focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and the chance to work with leading brands.
- Why this job: Make a real impact by building strong partnerships and driving business success.
- Qualifications: Strong communication skills and understanding of B2B sales processes required.
- Other info: Opportunity for personal growth in a fast-paced, supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
- The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Existing account growth and development.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintain and improve NA channel financial shape.
- This includes regular structured, formal and minuted review meetings with all accounts.
- Retention of existing accounts.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Bean to cup/coffee knowledge would be advantageous.
The successful candidate will be required to complete background checks which will include satisfying a DBS check.
ONLINE KEY ACCOUNT MANAGER employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ONLINE KEY ACCOUNT MANAGER
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services, especially in the vending and coffee sectors. This knowledge will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your skills in relationship building and account management, and be ready to share examples of how you've driven sales growth in the past.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace ONLINE KEY ACCOUNT MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Online Key Account Manager. Highlight your experience in managing client relationships and driving sales growth, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your strong communication skills and ability to build relationships.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you've driven growth or improved customer satisfaction. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s key accounts thoroughly. Understand their business model, challenges, and opportunities. This will help you demonstrate your strategic account management skills and show that you're ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Be ready to discuss specific strategies you've used to enhance customer satisfaction and drive sales growth. This will highlight your ability to create long-term partnerships.
✨Demonstrate Your Commercial Acumen
Brush up on your financial skills and be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've identified growth opportunities and maximised revenue within existing accounts to the table.
✨Be a Self-Starter
Since this role requires generating new business opportunities, come prepared with ideas on how you would approach lead generation and contract mobilisation. Show that you’re proactive and can work independently while still being a team player.
