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- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join an innovative organisation focused on customer satisfaction and career development.
- Benefits: Competitive salary, professional growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by building strong partnerships and driving account success.
- Qualifications: Strong communication skills and experience in B2B sales preferred.
- Other info: Exciting opportunity for self-starters with a passion for relationship building.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
- The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Existing account growth and development.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintain and improve NA channel financial shape.
- This includes regular structured, formal and minuted review meetings with all accounts.
- Retention of existing accounts.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Bean to cup/coffee knowledge would be advantageous.
The successful candidate will be required to complete background checks which will include satisfying a DBS check.
National Account Manager - Department Stores employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager - Department Stores
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the vending and coffee sectors. This will help you tailor your responses and show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your achievements, skills, and how you can contribute to the company’s goals. Keep it concise but impactful.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and reinforces your interest in joining their team.
We think you need these skills to ace National Account Manager - Department Stores
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in B2B sales, account management, and any relevant knowledge of the UK vending marketplace. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don't forget to mention your passion for customer satisfaction and relationship building – we love that!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've driven sales growth or improved customer satisfaction. We appreciate a results-driven mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive – a key trait for a National Account Manager!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, current challenges, and potential growth opportunities. This will show your interviewer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Use specific instances where your networking led to successful outcomes. This is crucial for a National Account Manager, so make sure to highlight your interpersonal skills.
✨Demonstrate Commercial Acumen
Brush up on your financial skills and be ready to discuss how you've used data to drive sales growth. Bring examples of how you've identified and capitalised on growth opportunities in past roles, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or turning around a struggling account. Think through your strategies and be ready to articulate your thought process clearly.
