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- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join an innovative organisation focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a chance to make an impact.
- Why this job: Be part of a fast-paced team and develop your skills in B2B sales.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity for career advancement in a supportive and collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and results-driven Account Manager to join our team. This role involves managing key client relationships, driving sales growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, leadership qualities, and a solid understanding of B2B sales processes. This position offers an excellent opportunity to develop your career within a fast-paced and innovative organisation.
The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business acquisition, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to continually build and close off an evolving pipeline of NB prospects. Customer opportunities will generally be self-generated and managed from lead through to contract mobilisation. Knowledge of the UK vending marketplace and coffee would be advantageous.
The ability to network and build strong relationships as well as develop short-long term commercial plans with existing customers to maximise customer satisfaction and revenue will be key for existing account management.
The Role- 50% New Business Acquisition
- Delivery of machine & NSV targets.
- Self-starter able to generate NB opportunities and new contract wins.
- Strong relationship building skills able to build expansive networks/contact strategy.
- Strategic insight to build on new market opportunities that expand the reach of LPRO propositions.
- Support mobilisation of new contract wins.
- Prospect pipeline development and management.
- Demonstrate total knowledge of accounts, able to identify growth opportunities within existing accounts.
- Work with trade marketing to create ways of driving customer revenue/engagement.
- Strong commercial and financial skills & acumen.
- Demonstrate effective, strategic account management skills that maximise extension opportunities, minimise losses and maintains and improves NA channel financial shape.
- This to include regular structured, formal and minuted review meetings with all accounts.
- Ability to grow, develop & manage key FM Frameworks & customers.
- Deliver excellent customer service and support, handle customer service enquiries in a professional and timely manner.
- Work with customers to create partnerships that drive long term mutual relationships.
- Work with customers to deliver a best-in-class customer experience and build partnerships which deliver LPRO commercial objectives while satisfying customer requirements.
- 100% customer retention ambition.
- Proven NA experience with ability to build rapport and effective relationships at all levels with both external and internal customers.
- Customer focused, with a command of the use of diplomacy and tact.
- Ability to work alone as well as in a team to achieve common and personal goals and targets.
- A proven ability to make good decisions to drive account growth and profitability.
- Strong verbal & written communications skills.
- Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targets.
- Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
- Robust numerical analysis skills.
- Demonstrate an understanding of Food Service, Vending NA or FM account management and development.
- Proven track record in B2B new business acquisition.
- Understanding of customer requirements through direct selling experience.
- Demonstrates strong attention to detail, planning, self-motivation and tenacity.
- Ability to problem solve and make decisions as required to resolve issues.
- Ability to work in partnership with internal stakeholders through effective relationships.
- Bean to cup/coffee knowledge would be advantageous.
- Knowledge of UK FM marketplace would be advantageous.
All applicants need to be located within the UK due to the interview process. The successful candidate will be required to complete background checks which will include satisfying a DBS check. Unfortunately we cannot offer sponsorship for the role.
National Account Manager in Leicester employer: Lavazza Professional UK
Contact Detail:
Lavazza Professional UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in Leicester
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its competitors, and come armed with questions that show your interest. Practice your pitch about how your skills align with their needs, especially around customer retention and new business acquisition.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re a great fit for the National Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace National Account Manager in Leicester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong communication skills and B2B sales experience in your application. We want to see how you can build relationships and drive sales growth, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for the National Account Manager role. Mention specific experiences that relate to managing key client relationships and driving customer satisfaction – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate strong numerical analysis skills. Before the interview, brush up on key metrics related to sales growth and customer retention. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship-Building Skills
This role is all about managing key client relationships. Prepare examples of how you've successfully built rapport with clients in the past. Think about specific strategies you used to maintain long-term partnerships and how they benefited your previous employers.
✨Understand the Market
Familiarise yourself with the UK vending marketplace and coffee industry. Research current trends and challenges. Being able to speak knowledgeably about the market will show that you're proactive and genuinely interested in the role.
✨Prepare for Tough Negotiations
Negotiation skills are crucial for this position. Think of scenarios where you've had to negotiate tough deals or resolve conflicts. Be prepared to discuss your approach and the outcomes, highlighting your ability to achieve business goals while maintaining strong relationships.
