At a Glance
- Tasks: Install, maintain, and repair coffee machines while building strong customer relationships.
- Company: Join Lavazza Professional, a family-owned brand with over 130 years of coffee expertise.
- Benefits: Competitive pay, travel opportunities, and a chance to work with a beloved coffee brand.
- Other info: Dynamic role with opportunities for growth in a thriving coffee industry.
- Why this job: Be an ambassador for quality coffee and make a real impact in high-volume retail locations.
- Qualifications: Customer-focused attitude and willingness to travel; experience with machine servicing is a plus.
The predicted salary is between 30000 - 40000 € per year.
Lavazza Professional is the Business-to-business (B2B) arm of the Lavazza Group. As a brand, we have grown over the last 130 years from a small Italian artisan company to an industrial giant. Throughout our growth, we have remained family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel the workplace and high-volume public places where consumers demand high quality Coffee to Go. We currently bring high performance coffee and other vending technologies to over 10,000 businesses across the UK, across multiple channels. With significant investment into research and development, we now offer a wide range of solutions, and our range is ever expanding.
Do you want to be part of this exciting journey?
The role?
We are seeking a passionate field-based Customer Service Technician to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers and consumers in multiple LAVAZZA On The Move retail locations. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of coffee machines as required. This position will cover Kent and surrounding locations when needed. You must be located within an easy commute of these areas and be used to travelling around the busy locations and willing to travel various distances. As these will be high volume retail locations, an understanding of working with the general public is essential.
The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values.
Key responsibilities will include:
- Installation of our machines at customers’ sites, including the delivery of training and building customer relationships
- Proactively maintaining and repairing our machine base to the defined standards
- Decommissioning machines that require movement and reinstalling when the customer is ready
- Understanding and complying with all Health & Safety requirements and regulations
- Meeting core operational objectives and driving
Coffee Technician in Kent employer: Lavazza Professional UK
Lavazza Professional is an exceptional employer that combines a rich heritage with a forward-thinking approach, offering employees the chance to be part of a dynamic team dedicated to delivering high-quality coffee solutions. With a strong emphasis on innovation and customer service, employees benefit from a supportive work culture that encourages personal growth and development, alongside competitive remuneration and opportunities for career advancement. Located in Kent, this role provides the unique advantage of engaging with diverse retail environments, ensuring every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Technician in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry, attend events, and connect with Lavazza professionals on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for coffee! When you get the chance to chat with potential employers, share your love for coffee and any relevant experiences. Let them see your enthusiasm and how it aligns with Lavazza's values.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research Lavazza’s products and services, especially in the Coffee to Go sector. Being knowledgeable will impress them and show you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lavazza team and being part of this exciting journey.
We think you need these skills to ace Coffee Technician in Kent
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Talk about your experiences with coffee, whether it's brewing at home or working in a café. We want to see that you share our enthusiasm for quality coffee and the Lavazza brand.
Highlight Customer Service Skills:Since this role is all about delivering top-notch service, make sure to emphasise your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past. We value individuals who can build strong relationships and keep our clients happy!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively, just like you will with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Lavazza team. We can’t wait to hear from you!
How to prepare for a job interview at Lavazza Professional UK
✨Know Your Coffee
Familiarise yourself with Lavazza's products and their unique selling points. Being able to discuss the quality and innovation behind their coffee will show your passion and understanding of the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you’ve built relationships and resolved issues, as this role is all about engaging with customers effectively.
✨Be Ready to Discuss Technical Skills
Since the role involves servicing and installing machines, brush up on any technical skills related to coffee machines or similar equipment. Be prepared to explain how you would approach troubleshooting and maintenance.
✨Demonstrate Your Flexibility
This position requires travel and adaptability. Share instances where you've successfully managed your time and adapted to changing circumstances, especially in busy environments like retail.
